Licensing plays a vital role in protecting the public and ensuring a fair and level playing field for businesses. Our aim is to drive high compliance through a robust but fair approach as a licensing authority, balanced with a business-friendly and commercial mindset. By promoting confidence amongst applicants and licence holders, we support positive growth and excellent customer satisfaction.
About the Role
Working closely with the Licensing Team Manager, you will support the delivery of complex licensing activities and provide direct line management for Assistant Licensing Officers. You will take ownership of day-to-day management responsibilities where allocated, represent the team in a lead officer role, and work collaboratively with internal and external customer-focused teams.
You will use project management methodologies to deliver workstreams that improve the customer journey for licensing applicants and enhance operational efficiency. This will include following change-control processes, ensuring improvements are embedded across the organisation, and aligning projects with organisational strategies and delivery plans.
The role involves conducting in-depth research to support business case development, collaborating across project networks, and sharing best practice and lessons learned.
You will also investigate and take appropriate action regarding breaches and alleged breaches of licensing law, ensuring compliance with licence conditions and, where necessary, gather evidence, prepare reports, and compile prosecution files.
You will represent the Licensing Team on specialist matters, respond to complex enquiries from applicants, businesses, the public and stakeholders, and provide informed advice on contentious licensing issues. In addition, you will support the Licensing Team Manager with policy reviews, drafting, consultations and publication requirements, while helping to ensure timely income recovery and, where appropriate, proportionate debt recovery action.
About You
With a degree (or equivalent qualification) in a relevant subject, or substantial equivalent experience, you will have extensive knowledge of relevant legislation and a proven ability to interpret and apply it effectively.
You will bring demonstrable experience of managing teams and/or projects within a complex environment, with the ability to achieve results through others and contribute as a key member of a management team in the delivery of specialist regulatory services. Politically astute, you will have significant experience of working closely with Elected Members and a wide range of stakeholders.
An effective communicator with strong verbal and written skills, you will have extensive experience of engaging with the public, often in challenging situations. You will be able to quickly analyse complex information, exercise sound judgement, and make informed recommendations based on your findings.
The role requires the ability to travel to multiple sites as part of your duties.
Closing Date: 30th August 2026 at 11.30pm
Interview Date: w/c 7th or w/c14th September 2026
Why Join Us?
We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.
You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.
The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.
South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service
Salary description
£42287.00 - £47191.00 per year