We're looking for a Prescription Clerk to join the prescription team at Langford. This is a varied role combining administrative work with direct patient contact, supporting patients to get their medication safely, efficiently and on time.
Hours 21 hours per week: Tuesday and Wednesday, 1pm to 6.30pm, and Friday full day, 8:00-6:30pm. There is also an expectation to cover Saturday mornings (8.30am to 12.30pm) roughly three to four times a year, paid at time and a half or taken as time and a third in lieu.
About the role
You'll be part of a close-knit prescription team, working closely with the Patient Services Manager, GPs, nurses and community pharmacies. Day to day, you'll:
Handle prescription queries and repeat prescription requests by phone, in person and electronically
Process requests from care homes and manage dedicated prescription phone lines
Action prescribing changes as instructed, including contacting patients where needed
Carry out clerical tasks such as updating patient details, EPS nominations and general admin
Support cost-effective prescribing and QOF compliance alongside the Clinical Pharmacist team
Maintain accurate records in line with GDPR and information governance standards
You may also be asked to help on the dispensary hatch, supporting patients collecting their prescriptions and checking their details before handing over medication.
Performance
You'll be expected to work towards agreed targets and KPIs, including maintaining a low call wait time and completing and maintaining mandatory training.
What we're looking for
GCSE English and Maths at Grade C or above, or equivalent experience
Experience in an NHS or similar customer service environment
Strong administrative experience
Good communication skills, with the ability to adapt your approach for different people
Excellent attention to detail
Ability to prioritise and manage competing demands on your time
Previous experience as a Prescription Clerk isn't essential. We welcome applicants from backgrounds such as reception, clinical coding, secretarial work or patient coordination. Experience with EMIS, medicines management, or an NVQ Level 2 in Pharmacy Services would be an advantage but is not required.
Support to get you started
New starters are supported with shadowing during the early months, an induction plan, and a three-month probation period. Ongoing quality checks are carried out by the Patient Services Manager to support your development.
Next steps:
For further details on this exceptional role, please click the Apply Now button. If you can specify the best time to talk, please do; we will get in touch when it suits you best. You will then be contacted by one of our specialist consultants, who will provide you with further details about the role.
If you would like to talk ahead of sending us your CV, please give us a call on (phone number removed). Please note, any contact is in the strictest confidence and we will not send your details to any practice without your expressed consent to do so.
Is this role almost right for you, but not quite ticking all the boxes? If so, we have other roles available and can also work proactively to find you your perfect post.
We have been named as the Recruitment Firm of the year at the HealthInvestor Awards, Winners of the Professional Service Provider of the Year at the General Practice Awards, Winners of the Recruitment Award at the LaingBuisson Awards and named on the Recruiter Hot100 list, so in dealing with us you’ll be in safe hands!
For every placement we make, Menlo Park plants two trees! We plant one on your behalf and the other on the surgery’s behalf. By planting two trees we offset 0.6 tonnes of CO2, the equivalent of driving 1,466 miles in a standard car. We want to contribute towards helping save the planet!
Kirsty Morris
Salary description
£12.90 - £12.90 per hour