Location: Norwich
We’re looking for an energetic, people‑focused Sales Consultant who thrives in a fast‑paced environment and loves helping customers find the right solution. You’ll be the first point of contact for prospective customers, guiding them through product options, understanding their needs, and supporting them through the decision‑making process.
Alongside inbound enquiries, you’ll proactively reach out to existing customers, strengthen relationships, and uncover new sales opportunities. Once a lead is qualified, you’ll work closely with the customer to design the right solution, manage the sales process, negotiate effectively, and close the deal.
This role is central to achieving our commercial goals — increasing quotation conversions, building a strong pipeline, and creating long‑term customer advocates. With a brilliant commission structure, your earning potential is driven by your own ambition and performance.
Our Values
We’re proud of a culture built on:
* Integrity — honesty, clarity and doing the right thing
* Family — supporting, caring and helping each other
* Ambition — working hard and aiming high
* Open‑Mindedness — welcoming new ideas and fresh thinking
* Accountability — owning commitments and learning from mistakes
Key Responsibilities
* Sell product benefits during customer conversations
* Understand customer needs through value‑add questioning
* Follow up quotations effectively through a structured sales funnel
* Make proactive outbound calls to convert existing and new customers
* Qualify opportunities and tenders
* Personalise quotations and proposals
* Upsell and cross‑sell where appropriate
* Maintain accurate CRM data and cleanse customer information
* Work closely with customer service, marketing, finance and engineering
* Support the wider team with any reasonable duties to ensure success
What You’ll Bring
* At least 2 years’ experience in Sales, Account Management or Telesales
* Confidence using CRM systems (Dynamics 365 desirable)
* Ability to analyse sales data and create meaningful solutions
* Strong empathy, communication and teamwork skills
* Calmness under pressure and resilience in a fast‑paced environment
* High energy, enthusiasm and a genuine people‑focused approach
* Pride in delivering the right solution through great questioning and negotiation
* Excellent written and verbal communication
* Ownership, agility and a proactive mindset
* Competitive drive to exceed KPIs
* A desire to self‑develop — we’ll support your growth and training
Benefits
Office‑based role in Norwich
40 hours per week
Company pension scheme
25 days holiday + bank holidays
Training and development support
Salary description
£27000.00 - £32000.00 per year