DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE:
Compassionate care that is trauma informed and supportive
Assurance that care is evidence-based and demonstrates high-quality outcomes for our patients
Respectful of people’s cultural and religious beliefs
Empowerment – we centre each resident by co-creating holistic care plans that treat individual needs and support long-term wellbeing
Job Summary
The Multi-Site Clinical Operations Manager will be responsible for managing a range of clinical services, ensuring operational excellence, compliance with CQC standards, and driving continuous improvement across all service areas. This role requires strong leadership skills to motivate teams and deliver high-quality healthcare services in secure environments.
Key Responsibilities
* Lead operational performance across multiple healthcare services.
* Ensure compliance with CQC standards, governance and quality requirements.
* Provide leadership for recruitment, performance management and workforce development.
* Manage quality, incidents, complaints, audits and risk management.
* Build effective relationships with commissioners and key stakeholders.
* Support service planning, business continuity and continuous improvement.
* Develop policies, performance reports and service development plans.
* Provide on-call operational support where required.
Qualifications
Essential
* Registered healthcare professional (NMC/GMC/HCPC)
* Management qualification or equivalent experience
* Full clean UK driving licence
Desirable
* Master's degree in healthcare or management
* CQC Registered Manager
* Project Management qualification (e.g., PRINCE2)
Experience, Skills & Knowledge
Essential
Operational management experience
Experience managing CQC-regulated services
Staff management and leadership experience
Understanding of clinical and corporate governance
Knowledge of regulatory frameworks
Staff management processes
Quality and risk management
Leadership and communication skills
Conflict resolution abilities
Team management
Report writing and presentation
IT proficiency (Microsoft Office), Ability to establish and maintain credibility with all levels of staff, peers, and wider networks
Desirable
Master's degree in healthcare or management
CQC Registered Manager
Project Management qualification (e.g., PRINCE2)
Experience in secure healthcare environments
Leading
geographically dispersed teams
Managing through complex change
GP alliance/Federation experience
Knowledge of local system structures
Proficient use of SystemOne
Workforce development strategies
Strategic planning
Change management
Negotiation and influencing
Cross-organisational working
Personal Attributes
Embodies organizational values
Highly motivated
Attention to detail
Flexible and responsive
Professional integrity
Innovation and creativity
Political awareness
Continuous improvement mindset
General Information
The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.
Benefits
* Pension salary scheme available
* Employee Assistance Programme (EAP): confidential 24/7 support
* Access to perks at work
Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28-day break being outside of the UK and no gaps in employment during this time.
Shortlisted candidates will be asked for RTW, DBS/CTC consent and references
Salary description
£50000.00 - £55000.00 per year