IT Support Technician

Baltic Recruitment are currently recruiting for a Permanent IT Support Technician for a client located in Sedgefield, who is a specialist designer and manufacturer of advanced RF solutions, helping to create a better-connected world. They're on a rapid growth trajectory, with landmark space and defence contracts, and a clear roadmap for innovation. This is the moment for talented people to join them in shaping the future of high-speed RF communications - and their IT team sits at the heart of making that possible.

Committed to innovation, development, and creating an environment where people can grow, contribute, and help shape the future of RF technology. They love talented people and will give you the space to grow, innovate, and be the future of RF.

Working within their IT department, you will provide effective first-line and second-line technical support across the business, supporting the day-to-day operation of IT services and ensuring users receive timely, clear, and professional assistance. You will keep devices, systems, and access requirements running to a high standard, while also contributing to wider IT activities - including system maintenance, equipment deployment, user administration, and continuous improvement within the department.

IT Support Technician Main Duties and Responsibilities:

Provide first-line and second-line support for hardware, software, user access, and basic network-related issues.
Log, prioritise, investigate, and resolve support tickets in line with agreed service levels, ensuring accurate and up-to-date records are maintained.
Configure, build, and deploy end-user devices, including laptops, desktops, and mobile equipment.
Support employee onboarding and offboarding activities, including account setup, permissions management, and device allocation.
Carry out routine IT maintenance tasks such as software updates, patching, and basic system checks.
Diagnose and resolve routine connectivity issues, including VPN, Wi-Fi, printing, and general network access problems.
Escalate more complex technical or infrastructure issues where required, while maintaining ownership and keeping users informed of progress.
Maintain accurate IT asset records and support the tracking and control of equipment.
Assist with IT improvement activities, project work, and system upgrades as required.
Provide clear, respectful, and timely support to colleagues across the organisation.

IT Support Technician Applicants:

Previous experience in an IT support, service desk, or similar technical support environment.
Good working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking principles.
Ability to diagnose and resolve technical and connectivity issues in a logical and methodical manner.
Good organisational skills and the ability to manage competing priorities effectively.
Clear and professional communication skills, with the ability to support users at all levels.
A positive approach to problem solving and a willingness to learn and develop.
Relevant IT qualifications or certifications, such as CompTIA or Microsoft certifications, would be advantageous.

Key Behaviours:

Provides a responsive and supportive service to colleagues.
Takes responsibility for tasks and follows issues through to resolution.
Works collaboratively with others and contributes positively to the team.
Communicates clearly and respectfully.
Shows initiative and a commitment to continuous improvement.

Company Benefits:

Salary up to £32,000
37.5 hour working week
25 days' holiday plus public holidays, with the option to buy up to 5 additional days
Contributory pension scheme with up to 8% company contribution
Life Assurance
Income Protection Insurance
Save As You Earn (SAYE) share scheme
Electric Vehicle (EV) scheme
Cycle to Work scheme
Volunteering day
Learning and development opportunities
Hybrid working available