Desktop Support Engineer - (End of life workstation)

Desktop Support Engineer - End of Life Workstation!

Location: Chester (Hybrid)

Duration: 12 Months

Are you passionate about technology and ready to take on a new challenge? Our client is seeking a skilled Desktop Support Engineer to join their End-of-Life (EOL) Workstation Coordination team. This is an exciting temporary opportunity based in Chester Business Park, Chester, for a duration of 12 months. If you have a knack for organisation and a love for problem-solving, we want to hear from you!

About the Role:

As a Desktop Support Engineer, you will play a vital role in supporting the EOL Workstation Coordination team by assisting with various hardware and software coordination activities. Your contributions will help track, organise, and support remediation efforts across the project. You'll be involved in different stages of the EOL process and provide general support to Project Managers.

Key Responsibilities:

Coordinate activities related to workstation application lifecycle management, including upgrades, remediation, and support.
Engage with engineering teams to understand technical constraints and remediation approaches.
Document processes, track tasks, manage blockers, and keep everything organised.
Own small workstreams such as application remediation and compatibility assessments.
Contribute ideas for process improvements, including automation opportunities.

Who You Are:

You have a solid understanding of EOL/EOS concepts, inventory management, and application compatibility within Windows workstation environments.
You are comfortable using PowerShell for application discovery and troubleshooting, with the ability to interpret script outputs and logs.
You have experience with endpoint management processes and are familiar with tools like SCCM and Microsoft Intune.
You thrive in a project-focused environment, maintaining action trackers, RAID logs, and status reports effectively.

Primary Skills:

Application Remediation & Workstation Application Lifecycle Management
Process Improvement & Project Coordination
End User Computing (EUC) Knowledge
Proficient in PowerShell and SCCM Intune
Familiar with ITIL processes and service management best practises

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you