Location: Barking Town Hall, London Borough of Barking & Dagenham
Hours: Monday to Friday, 09:00 - 16:30 (Full-time, on-site)
Pay: £15.00 per hour
Contract: Initially 3 months (with funding secured for up to 3 years)About the Role
We are seeking a dedicated and compassionate Assistant to assist a visually impaired member of staff within the Customer Service team at the London Borough of Barking & Dagenham.
Working closely with the employee, you will provide practical, day-to-day support to enable them to successfully carry out their role handling public enquiries relating to waste, education, housing, council tax, electoral enquiries, and more.
This position is funded via Access to Work, with strong long-term potential.
Key Responsibilities
Provide 1:1 support to enable effective completion of daily tasks
Assist with navigation of websites, systems, and digital platforms
Support with saving documents and managing files
Carry out data protection checks to ensure service users are correctly identified
Communicate clearly and effectively at all times
Follow instructions and adapt support based on individual needs
Assist with developing skills (upskilling) where required
Demonstrate patience, understanding, and active listeningSystems & Training
Full training will be provided on internal systems, such as:
FreshDesk
OpenHousing
Payment and telephony systemsYou will be expected to confidently support the use of:
Microsoft Teams
Word, Excel, Outlook
SharePoint & OneDriveCandidate Profile
We are looking for someone who:
Is IT literate and confident navigating multiple systems
Has strong communication and interpersonal skills
Is patient, reliable, and attentive to detail
Can follow direction while working collaboratively
Has a proactive and supportive approach
Ideally has experience in support work or similar environments (desirable but not essential)Working Arrangements
Based full-time on-site at Barking Town Hall
You will need to be flexible to align with the employee's schedule
Please note: when the employee is on annual leave, you will not be required to work, and you will be expected (where possible) to align your leave accordinglyRecruitment Process
Interview Date: 14th August
The selection process will include:
Interview with the Team
IT and troubleshooting assessment
Final meeting with the employee you will support
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£15.00 - £15.00 per hour