Evesham (Hybrid Working)
Up to £42,000 per annum + Benefits
Permanent Position
Join a Global Engineering Business
An exciting opportunity has arisen for a Technical Support Engineer to join a growing Aftermarket and Inside Sales team within a leading engineering and manufacturing business.
This is a customer-focused technical role where you'll combine your engineering knowledge with commercial awareness, supporting customers and distribution partners by providing technical advice, preparing quotations and identifying opportunities for aftermarket equipment, spare parts and service solutions.
Working closely with Engineering, Field Service, Sales and Operations teams, you'll play a key role in delivering an outstanding customer experience while helping to drive business growth.
The Role
As a Technical Support Engineer, you'll be the first point of contact for technical enquiries, supporting customers throughout the sales process and ensuring they receive accurate, timely solutions.
Your responsibilities will include:
Providing technical support to customers and channel partners
Preparing detailed quotations and proposals for equipment, spare parts and service requirements
Interpreting technical drawings, specifications and manuals to recommend suitable solutions
Working closely with Engineering, Applications, Field Service and Sales teams to deliver customer requirements
Identifying sales opportunities by analysing customer order history and trends
Supporting key customer accounts with application-specific guidance
Assisting with continuous improvement initiatives to enhance processes and customer service
Maintaining accurate customer and sales information using CRM and ERP systems About You
We're looking for someone with a strong technical background who enjoys working with customers and solving engineering problems.
You'll ideally have:
A technical qualification (HNC, HND, Degree or equivalent experience) in an engineering discipline
Previous experience within technical support, technical sales, applications engineering or inside sales
Experience within a manufacturing, industrial or engineering environment
The ability to interpret engineering drawings, specifications and technical documentation
Excellent communication and relationship-building skills
Strong organisational skills with the ability to manage multiple priorities
Experience using Microsoft Office and CRM systems
ERP experience would be advantageous What's on Offer
Salary up to £42,000 per annum
Hybrid working
Permanent position
Opportunity to join a global engineering business
Varied customer-facing technical role
Ongoing training and career development
Collaborative and supportive engineering environment
Occasional customer visits within the UK If you're an engineer who enjoys combining technical expertise with customer interaction and are looking for your next career move, we'd love to hear from you
Salary description
£35000.00 - £42000.00 per year