Join a luxury 5-star team in Ascot with outstanding benefits, career development and exceptional rewards.
Are you an experienced Guest Service Assistant looking to take the next step in your hospitality career? This exciting opportunity in Ascot offers the chance to work within a prestigious luxury property where delivering exceptional guest experiences is at the heart of everything you do. If you're passionate about customer service and enjoy creating memorable first impressions, this could be the perfect role for you.
Why apply?
Salary of £26,576.80 per annum, plus up to £5,000 service charge
Complimentary overnight stays with breakfast within the hotel group
50% food and beverage discount at selected restaurants
Very generous employee introductory scheme
Team awards and incentive programmes
Contributory pension scheme from your start date
Life assurance cover
Complimentary laundered uniform
Free meals whilst on duty
Complimentary internet access in team areas
Interest-free season ticket loan
Occupational health support, including subsidised massage treatments and health clinics
Complimentary eye test for VDU usersKey Responsibilities
As a Guest Service Assistant, you'll play an important role in creating an outstanding arrival and departure experience for every guest by:
Welcoming guests with a warm and professional approach
Providing concierge style assistance, including directions and local recommendations
Escorting guests and assisting with luggage handling
Safely parking and retrieving guest vehicles
Driving estate buggies and providing local shuttle transfers
Maintaining accurate luggage records and driveway presentation
Delivering discreet, personalised customer service
Working closely with colleagues across all departments to exceed guest expectations
Following all health and safety procedures and maintaining required certifications
Supporting the wider team with additional duties as business needs requireWhat we're looking for:
Previous experience in a luxury, five-star hospitality environment
A full UK or EU driving licence & at least 3 years' UK driving experience for the relevant vehicle type
A minimum age of 21 years
Excellent communication and organisational skills
A passion for delivering exceptional guest experiences
A professional, well-presented and flexible approach
A strong team-focused attitudeIf you're looking for your next opportunity as a Guest Service Assistant around Ascot, we'd love to hear from you. This is a fantastic chance to join a luxury hospitality team where your skills will be recognised and rewarded. Apply now to begin your next career move in.
Job Number │ (phone number removed) / INDFOH
Location │ Ascot
Role │ Guest Service Assistant
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy
Salary description
£26576.00 - £27576.00 per year