Cleaning Service Manager - Manchester

The role:          Cleaning Service Manager
Location:          Manchester
Salary:               £32kpa DOA
Hours:               37.5 hours per week, Monday to Friday
Working Hours
The role operates across the following rotating shifts:
·       Two late shifts: 2:00pm–10:00pm
·       Two mid shifts: 12:00pm–8:00pm
·       One early shift: 10:00am–6:00pm
·       30-minute unpaid break each day
There is no regular weekend or bank holiday working, although occasional emergency cover may be required following a specific client request.

We are recruiting an experienced Cleaning Service Manager to oversee cleaning operations across a high-profile corporate contract. The successful candidate will manage the day-to-day cleaning service, lead and support the on-site team, maintain strong client relationships and ensure all contractual standards, KPIs and service levels are consistently achieved.

What We Are Looking For
We are seeking a confident and hands-on manager who can lead from the front, communicate effectively with both colleagues and clients and take full ownership of the cleaning operation.
The successful candidate must be organised, professional, cost-conscious and committed to delivering an excellent service.
 
Main Responsibilities
·       Manage the daily delivery of cleaning services across the contract.
·       Lead, motivate and develop the on-site cleaning team.
·       Plan staff rotas and arrange cover for holidays, sickness and absences.
·       Ensure all contracted cleaning hours are delivered within the agreed labour budget.
·       Maintain accurate payroll, holiday, absence and clocking records through client portal.
·       Build and maintain a positive working relationship with the client.
·       Attend regular client meetings and provide clear service updates.
·       Monitor cleaning standards through regular inspections and joint client audits.
·       Produce and manage action plans following any audit failures.
·       Ensure all KPIs, SLAs and contractual specifications are achieved.
·       Complete inductions, toolbox talks and ongoing colleague training.
·       Manage staff performance, attendance, investigations and disciplinary matters with HR support.
·       Ensure compliance with health and safety, COSHH and company procedures.
·       Report accidents, hazards and near misses correctly.
·       Order cleaning materials, consumables, uniforms and PPE within budget.
·       Ensure cleaning equipment and machinery are maintained and any defects are reported.
·       Identify opportunities to improve the service and cleaning standards.
 
Skills and Experience
·       Previous experience managing a cleaning or soft facilities management service.
·       Proven experience leading and managing a team.
·       Strong knowledge of health and safety and COSHH requirements.
·       Experience working within a busy, high-pressure service environment.
·       Excellent communication and client relationship skills.
·       Strong planning, organisational and problem-solving abilities.
·       Confidence managing rotas, absence, performance and operational budgets.
·       Ability to maintain high cleaning standards and drive continuous improvement.
·       Comfortable using workforce management or time and attendance systems