Main purpose of position:
To engage and educate residents on appropriate ways of disposing of household waste - specifically addressing issues of:
Bins being left out on pavements
Contamination of waste
Waste reduction
Increasing recyclingTo use relevant legal powers to secure compliance when intervention and prevention approaches have not secured compliance.
You will be responsible to:
Under management direction, identify and intervene in areas /locations which repeatedly suffer from bad/poor waste storage and disposal practices.
Undertaking direct engagement and education to households to ensure that residents understand the requirements for waste collection and to advise them on appropriate ways of storing and disposing of their waste.
Undertake assessments of household's capacity for off-street bin storage and their ability to transfer bins on collection day. Make recommendations to the Refuse team where alternative waste provision such as sack collections are appropriate. Issue and enforce notices under the Environmental Protection Act to ensure compliance with the Council's requirements for household waste storage and collection.
Proactively engage and work with residents who continually place out high levels of side waste with the focus on helping them to increase recycling /reuse items and reduce waste to landfill and the presence of any non-contained waste. Use or refer for enforcement action where necessary.
Under direction, target high areas of contamination to help prevent snatch back of bins and to advise residents about how to not contaminate bins.
Record and update data to ensure accurate key performance indicators are live and relevant. Ensuring evidence is retained and captured to ensure swift legal outcomes in the cases on continues non-compliance.
Undertaking other duties that are in line with your remuneration package.Skills and Experience:
Experience of dealing with customers both on a face to face, telephone and written basis in a sensitive, polite and effective manner
Able to establish facts and use own initiative to take action within defined procedures whilst ensuring accurate and thorough attention to detail
Able to plan and prioritise own work to meet deadlines and to produce accurate records of daily actions and meetings
Able to use a range of Microsoft computer packages for intelligence, research, case management and general office purposes
Able to communicate and engage effectively both in writing and verbally, providing advice and responding to queries from the public and promoting a different course of action and thinking in order to reach compliance, Remaining assertive and calm with members of the public at all times
Converse with ease with members of the public and provide help or advice in accurate and spoken English
Knowledge and understanding of local waste management requirements or waste management legislation practices
Administration qualification or customer service equivalent experience or trainingAbout Us
Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.
Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.
We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates
Salary description
£13.90 - £13.90 per hour