Location: New Mills, SK22
Pay: £13.72 per hour
Hours: Monday–Thursday, 9:00am–5:00pm; Friday, 9:00am–4:00pm
Reporting to: Shop Manager
We are looking for a reliable and customer-focused E-commerce / Samples / Shop Assistant to join our team.
Key Responsibilities
* Provide excellent customer service by email, telephone and in person.
* Assist customers with product information and delivery advice.
* Maintain stock levels in the e-commerce and samples areas.
* Prepare internet and sample orders for shipment and collection.
* Order stock using the AS400 system.
* Pack and ship orders using machinery.
* Obtain courier prices and book deliveries with Parcelforce, Royal Mail and other couriers.
* Create quotations for corporate customers.
* Complete monthly stock checks and stock rotation.
* Create new products for sale in e-commerce.
* Liaise with production, marketing, sales and factory departments.
* Order and provide product samples and create artwork for new product sign-off.
* Serve customers in the shop, operate the till, handle money and complete cashing-up.
* Weigh and bag sweets using digital scales.
* Process customer complaints and arrange replacements.
* Source surplus stock from the factory.
* Work as part of a team and cross-check work for accuracy.
Essential Skills
* Excellent customer service and communication skills.
* Professional and courteous manner.
* Strong attention to detail.
* Good knowledge of the product range.
* Ability to work effectively as part of a team
Salary description
£13.72 - £13.72 per hour