Resident Liaison Officer

Resident Liaison Officer | Colchester

Duration: 6-Month Contract (Potential for extension)

Location: Colchester, Essex

Are you an experienced Resident Liaison Officer (RLO) with a strong background in public sector housing projects? We are seeking a proactive, client-focused RLO to manage resident relations across a portfolio of local authority blocks of flats in Colchester.

The Role You will serve as the primary link between the principal contractor, the local council/housing association, and the residents. Managing communication across multiple separate residential blocks, you will ensure major work programs proceed smoothly with minimal disruption.

Key Responsibilities

Deliver clear pre-construction notifications, project updates, and progress reports to residents.

Conduct home condition surveys, access visits, and respite care arrangements where required.

Handle resident queries, complaints, and access issues promptly and professionally.

Maintain clear logs of all resident interactions and site visits across multiple blocks.

Coordinate with site managers and subcontractor teams to maintain work schedules.

Requirements

Proven experience as an RLO within social housing or public sector refurbishment schemes.

Strong knowledge of decent homes standards, major repair projects, or planned maintenance.

Ability to travel between multiple sites in the Colchester area.

Excellent conflict resolution, communication, and organizational skills.

Full UK driving license and access to a vehicle.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business