Senior Lettings Administrator

Your new company
An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people‑first, service‑led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets.

Your new role
You will be a Senior Lettings Administrator supporting the lettings and tenancy administration across the company's portfolio. As a senior member of the team, you will understand systems, be involved in improving and developing lettings processes to improve customer journeys, as well as help the team to continually improve. Based in the Resident Services located in the Watford area, this role plays an important part in keeping tenancy documentation, records, and processes accurate and compliant with current legislation.
You will work closely with the on-site lettings, property services, and resident services teams to make sure tenancy administration is handled efficiently from initial enquiry through to move-in and across the full resident life cycle. Alongside this, you will support the management of tenancy records, compliance documentation, and system data to help maintain accuracy across the portfolio.

Responsibilities
Tenancy administration

Preparing tenancy agreements and associated legal documentation, including addendums and notices (e.g. Section 8,13 and 21 where required)
Managing renewals, extensions, and tenancy changes, ensuring everything is completed accurately and on time
Completing file sign-off for new tenancies, ensuring all steps in the leasing process have been followed
Keeping tenancy records up to date across systems and flagging any issues earlyMove-ins

Coordinating move-in dates with internal teams
Preparing documentation and supporting onboarding processes
Making sure all required checks and compliance steps are completed ahead of move-inCompliance & legal processes

Acting as a key point of contact for solicitors, tracking case progress and keeping teams updated.
Managing referencing processes with third-party providers and following up where needed
Ensuring Right-to-Rent checks, deposit registrations, and regulatory requirements are completed correctly
Monitoring expiring Right to Rent documents and contacting residents
Escalating any compliance risks in line with internal proceduresSystems & data

Maintaining accurate tenancy and resident data across all internal systems and platforms
Updating records, financial information, and tenancy details as things change
Supporting reporting and helping maintain overall data accuracy across the portfolioRent & financial administration

Supporting the setup of rent payments, direct debits and recurring charges
Assisting with rental payments and responding to resident queries where required
Supporting property management teams with admin processes relating to rent accounts and arrearsAudits, reporting & controls

Carrying out regular audits of tenancy files and documentation to ensure accuracy and compliance
Supporting weekly and monthly reporting using data from internal systems
Reviewing records across systems and picking up on anything that doesn't quite line up
Working with the wider team to resolve issues identified through audits or reportingWorking with people

Acting as a key point of contact for queries from residents and internal teams, handling requests in a timely manner
Working closely with property managers, lettings, and resident services to keep things moving and make sure nothing gets missed
Supporting processes end-to-end, from initial enquiry through to move-in and beyondGeneral Responsibility

Maintaining accurate records in line with company procedures and data protection requirements
Supporting the wider team during busy periods
Taking a proactive approach to work rather than waiting to be askedWhat you'll need to succeed
Requirements

Experience in lettings, property administration, housing or residential operations, ideally supporting multiple properties or a portfolio environment
Experience of working within a customer service environment
A strong understanding of tenancy administration, compliance and legislation
Experience preparing tenancy agreements, managing referencing processes and coordinating move-ins and renewals
Demonstrated proficiency in systems and technology, with a background in utilising property management systems or comparable platforms
Strong skills in Microsoft Office (especially Excel) and comfortable using internal systems and databases
Excellent organisational and administrative skills with strong attention to detail
The ability to manage multiple tasks and priorities across different schemes within a fast-paced environmentQualifications

GCSE (or equivalent) in English & Maths
Ability to apply knowledge and work using a range of property-related systems
A qualification in lettings, housing or property management is desirable (ARLA, TPI/IRPM, RICS etc)Person Specification

Highly organised and able to manage portfolio-level administration
Technically proficient and confident using systems to manage tenancy records and processes.
Excellent communication skills
Works proactively and takes ownership of tenancy administration processes
High standards of accuracy and complianceWhat you'll get in return

A competitive salary
Participate in a commission scheme
25 days holiday + 8 bank holidays (pro rata if part-time)
Group Personal Pension with Royal London (salary sacrifice available)
Employee Assistance Programme
Life Insurance
Optical e-Vouchers
Cycle and Tech schemes
Opportunity to work within a growing residential portfolioWhat you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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