Operations Coordinator

OPERATIONS COORDINATOR
£NMW up to £31,400 (depending on experience)
Full time 35 hours per week
Company Profit Bonus
25 days holiday, plus bank holidays
Big birthdays ending in a zero, receive an additional holiday
Free personalized well-being plans
Access to high street discount app
Employee Assistance programme & Health Cash Plan
At Playdale Playgrounds we are a dynamic, international business currently in over 50 countries, who design, manufacture, and install fun, exciting, outdoor playground equipment. We pride ourselves on creating exciting, innovative, and educational outdoor play equipment that makes children smile all over the world, which is why we are on the lookout for an Operations Coordinator to join our fantastic team at our Haverthwaite HQ.
Are you someone who wants to be passionate about our quality products and installations, ensuring that the Customers’ expectations are always exceeded? Then this role could be for you as we have a 4.77 out of 5-star rating from our customers.
The ideal candidate will have excellent time management and communication skills, with a great problem-solving mindset and can-do attitude. Good exposure to administration duties responsibilities and can work proactively in a very busy and pressurised role. The main responsibility will be to oversee multiple projects at the same time, making sure all planning, scheduling, and co-ordination is in place.
Duties include:
• Depending on the project complexity and value, taking full responsibility for every project delegated to you, being the point of contact for the customer post processing of the order.
• Working towards timescales set, managing expectations, dealing with any foreseeable issues or problems throughout the process, ensuring accurate data is provided and updating the forecast weekly.
• Plan and coordinate installers requirements, including agreeing price and producing a detailed site brief before commencement of installation. Accurately scheduling the installers to meet customer requirements and maximise capacity.
• Organise the transport of equipment to site to meet with customer and installers needs. accurate support and information for the customer and suppliers of safety surfaces, fencing, containers, welfare facilities.
• Ensuring communication of the project’s progress to customer, management, and hub team members.
About you:
• Desirable: Having experience within a projects or operations administration role, your get-it-done mindset means you’ll love the pace of getting stuck in with multiple projects at the same time.
• Essential: You must have excellent IT and communication skills with a particular skill of attention to detail and being customer centric.
• This is a permanent position and the core working hours are 35 hours per week. In return, we offer development opportunities, excellent benefits and the opportunity to really make smiles in children’s play!
Playdale Playgrounds are committed to creating an inclusive working environment for everyone. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability