Dealership Service Advisor

Dealership Service Advisor, Swindon

Reactive Recruitment are proud to be working with one of the largest dealership groups across the South of the UK. Due to continued success, their prestigious Swindon site require a number of experienced Service Advisors.  

Service Advisor package:

Excellent starting salary £30,000 per annum
Up to £10,000 per annum bonus paid on top of the basic salary based on additional products/services upsold and customer service scores
Working from their prestigious Swindon site - with flexible working hours – to be discussed at interview on a case by case basis
Rewarding loyalty with up to 33 days holiday per annum
Retail discount scheme
Discount for friends and family on vehicles and repair
An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
Death in Service benefit of 4 x salary
Workplace pension scheme
In-house management development scheme
Access to an Employee Assistance Programme, including on-line GP for you and your dependants
Duties & Responsibilities:

Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently
Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process
Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions
Staying Organised: Keep the customer database updated and always ready for action
Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company
Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories
Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate
Experience Required:

A very high level/standard of customer service gained in a face to face and/phone based situations
Clear communication skills essential when dealing with customers – sometimes dissatisfied
Great multi-tasker along with strong attention to detail
Good standard of administration
Confident in the ability to recommend (up-sell) additional products & services that match customers needs (great bonus paid)
A motor background is advantageous but not essential
We look forward to receiving your application.

KEY: 

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