Customer Service Specialist

Customer Service Specialist
Slough

We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.

We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows.

Join our snack-loving team
We’re looking for a Customer Service Specialist to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

About the role
Act as KP Snacks' dedicated supply chain representative for Booker and BRP, managing inventory, replenishment and order execution to maximise availability and service performance. Through strong analytical thinking, collaboration and proactive problem-solving, the role identifies opportunities that create value for both KP Snacks and the customer.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

Competitive annual salary and annual salary review

KP Pension Plan with up to 7% matched contributions

Annual bonus scheme

25 days holiday with the option to buy up to five additional days

Comprehensive healthcare support including Health Cash Plan, Digital GP and Employee Assistance Programme

KP4ME benefits platform with discounts, cashback and wellbeing support

Enhanced family-friendly policies to support colleagues at every stage of life

What will you be doing?

Monitor stock holding, sales performance, forecasts and demand trends to proactively identify risks, opportunities and required actions

Manage customer ordering activities, ensuring accurate and timely order placement, amendments and issue resolution

Lead stock recovery plans, availability improvement initiatives and actions to minimise waste, overstocks and aged inventory

Coordinate the successful execution of promotions, seasonal events, new product launches, range changes and delists

Analyse service, stock and forecasting performance, providing insights, recommendations and root-cause analysis to improve supply chain outcomes

Work cross-functionally with Sales, Demand Planning, Customer Service, Logistics and Manufacturing teams to deliver customer and business objectives

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

We’d love to hear from you if you can bring:

Experience of inventory management, replenishment, forecasting or order management processes, ideally within FMCG, retail, wholesale or distribution

Strong analytical and problem solving skills, including the ability to interpret inventory, sales, service and forecast data

Advanced MS Excel alongside excellent reporting and presentation skills

A background of working directly with customers or key stakeholders in a customer facing role

Experience using ERP systems such as JDE, SAP or equivalent

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