Operations & Logistics Supervisor

Job Title:  Operations & Logistics Supervisor 

Location:  Wimpole Street, London 

Reports to:  Senior Operations Manager 

Industry:  Wellness and Longevity 

Salary:  depending on experience 

Progression:  Manager track, with a clear path to Operations Manager 

About Us 

At NADclinic, we are proud to be an innovative, forward-thinking and truly transformational company that gives our clients the opportunity to be their best self. With a team of medical professionals specialising in nutrition, neurology and complementary therapies, we aim to improve psychological and physical health and performance. We do this through harnessing the unique power of essential and life-changing NAD+, a molecule that helps our cells produce energy and which can mitigate the debilitating effects of ageing, illness and chronic conditions. 

Role Overview 

We are looking for a strong Operations and Logistics Supervisor to take full ownership of the day to day running of our London operations. This is the person who makes sure the department runs smoothly on its own, without needing to escalate the routine. You will own daily order processing, fulfilment and dispatch, courier management, supplier and purchase orders, and stock control, and you will lead and develop the operations team on the ground. 

This is a hands-on leadership role, not a packing role. You will set the pace, hold the standards, and be the point of contact for the daily operation across B2B and B2C, multiple warehouses, and our fulfilment partners. It is a manager track position: the right person will grow into an Operations Manager as the business scales across the UK, Europe and the UAE. 

Key Responsibilities 

1. Ownership of daily operations 

• Own the end to end daily order flow for B2B and B2C, from order receipt to confirmed delivery. 
• Prioritise and schedule orders against cut off times and delivery commitments, same day and next day. 
• Be the daily point of contact for the operation, resolving the routine without escalation and only raising what genuinely needs senior input. 
• Keep the department running to standard day in, day out, so senior management is freed to focus on strategy and growth. 

2. Fulfilment, cold chain and dispatch 

• Ensure correct picking, packing and dispatch, with strict cold chain handling for temperature sensitive products (2 to 8 degrees) and the anti-tamper process. 
• Maintain and enforce packing and dispatch SOPs, and run quality checks before dispatch. 
• Book and manage courier collections with DHL and DPD, confirm cut offs, and handle documentation for domestic and international shipments. 
• Track shipments proactively and manage delivery incidents end to end: delays, damage, temperature excursions, lost parcels, claims and replacements. 

3. Purchasing and supplier orders 

• Raise and manage requests for quotation and purchase orders with suppliers, and follow them through to receipt. 
• Manage supplier relationships on the operational side, chase deliveries, and handle backorders and discrepancies. 
• Coordinate inbound goods, receiving and checking against orders and invoices. 

4. Stock and inventory control 

• Own stock accuracy across locations, including reordering rules, minimum and maximum levels, and low stock alerts. 
• Manage internal transfers between warehouses and locations, and keep real time visibility of stock and order status. 
• Run stock counts and inventory adjustments, reconcile discrepancies, and reduce shrinkage and waste. 

5. Team leadership 

• Supervise, develop and hold accountable the operations and fulfilment team on the ground. 
•  Assign tasks, enforce process discipline and the shipping and communication protocols. 
• Train new and existing staff on SOPs and systems, and drive a proactive, ownership culture. 

6. Systems, reporting and coordination 

• Run the day to day operation in our Odoo ERP: orders, stock moves, transfers, purchase orders, combos and kits. 
• Produce weekly and monthly reporting on dispatch volumes, delivery performance, stock accuracy and cold chain compliance. 
• Work closely with sales, finance and warehouse teams, and coordinate operationally with fulfilment partners. 
• Identify improvements in efficiency, cost and reliability, and put them into practice. 

Experience and Skills 

• 3 to 5 or more years in operations, logistics, warehouse or supply chain, including supervising or leading a team. 
• Proven ownership of a daily operation, able to run it independently and to a high standard. 
• Hands on experience with couriers such as DHL and DPD, booking, tracking and incident resolution. 
• Solid experience with order management, dispatch, purchasing and inventory systems, ideally an ERP such as Odoo. 
• Familiarity with cold chain packing standards and temperature sensitive products. 
• Strong organisation, attention to detail, and calm problem solving under time pressure. 
• Clear communicator with couriers, suppliers, internal teams and partners. 
• Comfortable in a fast growing, multi site and cross border environment. 

Preferred 

• Experience in health, wellness, pharma or supplement logistics, or another regulated environment. 
• Experience with multi warehouse and intercompany or cross border stock movements. 
• Understanding of customs and international shipping documentation. 
• Ambition and capability to grow into an Operations Manager role. 

Benefits 

In addition to working within an exceptionally driven team and contributing to our client experience, we offer a number of excellent benefits to reward you for your hard work. 

• Competitive salary and benefits, commensurate with experience. 
• 20 days' holiday, in addition to Bank Holidays. 
• Contributory Pension Scheme. 
• Employee Assistance Programme Service. 
• Dental schemes. 
• Friends and Family Discount on NAD supplements.