Due to continued business growth, we're looking for an organised and proactive Travel Administrator & Personal Assistant to join our luxury travel concierge business. This is a varied role that combines travel operations with personal assistant responsibilities, supporting our small team in delivering exceptional service to clients while helping keep the business running smoothly and efficiently.
Hours: 25 hours per week (Monday–Friday, typically 5 hours a day).
Pay: £13–£15 per hour, depending on experience, plus bonuses and personal travel / lifestyle benefits.
Location: Office-based in Caterham Valley, Surrey, with hybrid working available (1–2 days per week).
We're looking for someone with excellent organisational skills, a proactive approach and the confidence to manage a varied workload. Experience in the travel industry, as a personal or executive assistant, office management or a similar administrative role would be an advantage.
Working as part of our small team, you'll play a pivotal role in the day-to-day running of the business, helping to ensure our clients continue to receive the exceptional service we're known for.
The Role:
- Manage existing client bookings, including online check-in, seat selection, meals, extra baggage and other pre-departure arrangements.
- Liaise with clients, airlines, hotels, tour operators and other suppliers to ensure a seamless customer experience.
- Process travel bookings accurately using supplier websites and internal booking systems.
- Support the travel team with day-to-day travel administration and operational tasks.
- Assist with social media content and marketing activities.
- Provide personal assistant and administrative support across the business, helping to keep priorities organised and ensuring actions are followed through.
- Help identify and implement improvements to systems, processes and the overall efficiency of the business.
We're Looking For Someone Who:
- Is highly organised with exceptional attention to detail.
- Has excellent written and verbal communication skills.
- Is confident dealing with clients and suppliers in a professional manner.
- Can prioritise a varied workload and work independently.
- Is proficient with Microsoft Office and comfortable learning new systems.
- Ideally has experience in the travel industry, although this isn't essential.
Why Join Us:
- Performance-related bonuses.
- Personal travel and lifestyle benefits, including discounted holidays, familiarisation trips and other lifestyle perks.
- Office-based in Caterham Valley, helping local candidates avoid the daily London commute.
- A 25-hour working week, with hours that can fit around school drop-offs and pick-ups.
- Hybrid working, typically 1–2 days per week.
- A friendly, supportive working environment within a growing luxury travel concierge business.
- The opportunity to play a key role in the continued growth of the business.
If this sounds like the right opportunity for you, we'd love to hear from you. Please email your CV together with a short covering note explaining why the role appeals to you by 14 August to Caterham@dafconcierge.co.uk