Job Title: Care Coordinator
Reporting to: Head of Service & Operations / Registered Care Manager
Salary: £26,000 - £30,000 depending on experience
Location: Battersea, London (Office-based role)
Hours: Full time, with participation in the on-call rota as required.
About Handling Care
Handling Care is an award-winning home care provider delivering complex care, live-in care, and domiciliary care across London and the surrounding areas. Rated Good by the CQC, we're committed to providing outstanding, person-centred support that enables our clients to live independently and with dignity. As we continue to grow, we're looking for passionate, motivated professionals who want to make a genuine difference. At Handling Care, you'll join a supportive and collaborative team where your contribution is valued, your development is encouraged, and every day brings the opportunity to positively impact someone's life. If you're looking for a role where compassion, professionalism, and teamwork are at the heart of everything you do, we'd love to hear from you.
About the Role
The Care Coordinator is a full-time, on-site role based in our Battersea office. This position is responsible for coordinating complex and domestic care services, ensuring that care plans are accurately developed, implemented, and regularly reviewed. Day-to-day tasks include liaising with clients, families, case managers and healthcare professionals, scheduling care staff, and matching support workers to client needs. The role also involves monitoring service quality, handling queries and concerns, maintaining detailed records, and supporting smooth communication between all parties. The Care Coordinator will contribute to continuous improvement of care processes and uphold Handling Care's standards of compassion, trust, and person-centred care.
Key Responsibilities
Care Coordination
- Coordinate and manage care packages to ensure all visits are covered.
- Produce and maintain staff rotas.
- Arrange emergency cover for sickness, annual leave and unexpected absences.
- Match carers with clients based on skills, experience, location and compatibility.
- Monitor electronic care records and ensure care is delivered as planned.
- Ensure continuity and consistency of care wherever possible.
Client Management
- Build and maintain positive relationships with clients and their families.
- Liaise with case managers, social workers, occupational therapists, commissioners and healthcare professionals.
- Assist with new client onboarding and service implementation.
- Monitor client satisfaction and respond to concerns promptly.
- Support with care reviews and changes to care packages.
Staff Management
- Maintain regular communication with care staff.
- Support staff with rota queries and scheduling issues.
- Monitor staff availability and annual leave.
- Assist with recruitment, onboarding and induction where required.
- Ensure staff compliance with mandatory training and documentation.
- Participate in staff supervisions and competency monitoring where appropriate.
Compliance & Quality
- Ensure care delivery complies with CQC regulations and company policies.
- Maintain accurate electronic records.
- Monitor incidents, accidents and safeguarding concerns.
- Escalate concerns appropriately.
- Support audits and quality assurance processes.
- Assist in maintaining excellent service standards.
Administration
- Update care management systems.
- Maintain accurate client and staff records.
- Process referrals and new enquiries.
- Monitor service capacity.
- Produce reports as requested by management.
On-Call Duties
- Participate in the out-of-hours on-call rota.
- Respond to emergencies.
- Arrange emergency staffing cover.
- Support care staff outside office hours.
Who we're looking for
Essential Skills & Experience
- Demonstrated ability in Care Coordination and Case Management, including developing, reviewing, and updating care plans.
- Strong Communication skills, with the capacity to collaborate effectively with clients, families, and multidisciplinary teams.
- Knowledge of safeguarding, confidentiality standards, and regulatory requirements in care services.
- Organisational and time-management skills, including scheduling, record-keeping, and prioritising multiple tasks.
- Previous experience in a coordination or supervisory role within domiciliary care is an advantage.
- Excellent Customer Service skills, with a focus on responsiveness, empathy, and problem-solving.
- Confident using care management software and Microsoft Office.
- Knowledge of CQC Fundamental Standards.
- Full UK driving licence and access to a vehicle (preferred).
Personal Qualities
- Compassionate and professional.
- Excellent problem-solving skills.
- Calm under pressure.
- Strong attention to detail.
- Positive attitude.
- Team player.
- Flexible and adaptable.
- Ability to build strong professional relationships.
Desirable
- NVQ Level 3 in Health & Social Care (minimum).
- Level 5 qualification (or working towards one).
- Experience working with private clients, case management and complex care.
- Experience using electronic care planning systems.
Right to Work
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, Handling Care is unable to offer visa sponsorship for this position.
What We Offer
- 22 days annual leave + UK Bank Holidays
- Bereavement Leave
- Company pension scheme
- Ongoing training and career development opportunities
- Support towards further qualifications
- Opportunities for career progression within a growing company
- Employee recognition and reward initiatives
- Team events and celebrations
- On-site parking
- Referral Programme
- Company laptop and work phone
Our Commitment
Handling Care is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and are happy to make reasonable adjustments throughout the recruitment process where needed.