Company Description: Spellbound teaches the art of public speaking. We focus on helping individuals and organisations develop confident speakers with clarity, and impact in their communication skills. The mission is to empower people to own their stories, and build confidence in public speaking as a life-changing skill. Spellbound works with diverse communities, to remove financial barriers to learning. The organisation values collaboration, inclusivity, and continuous improvement in the services it provides.
Role: Operations Lead (Hybrid) London
Salary: £40,000
Instructions: Please attach your CV and Cover Letter to team@spellbound-me.com
Purpose of the Role
The Operations Lead is responsible for supporting the smooth day-to-day running of the organisation by providing operational, administrative, and financial support across departments. Working closely with the Head of Community & Delivery, the role ensures effective internal systems, financial administration, fundraising coordination, and cross-functional collaboration to help achieve the charity's mission.
Key Responsibilities
Operations & Administration
- Manage administrative tasks and organisational priorities.
- Maintain and improve internal systems, processes, and documentation.
- Support the Head of Community & Delivery with day-to-day operational activities.
- Coordinate meetings, actions, and operational projects.
- Ensure accurate records and reporting.
Community & Delivery Support
- Act as a key point of contact for internal teams.
- Assist with programme administration and delivery.
- Coordinate resources and logistics for community initiatives.
- Support planning and implementation of organisational projects.
Finance & Fundraising Administration
- Manage donation records and financial administration.
- Process income and expenditure accurately.
- Support fundraising campaigns and maintain fundraising data.
- Produce financial reports and reconcile donations where required.
- Ensure accurate record keeping and compliance with charity procedures.
General
- Build effective working relationships across all departments.
- Identify opportunities to improve efficiency and systems.
- Undertake other duties appropriate to the role as required.
- Coordinate information required for campaigns and communications.
Benefits
- 25 days Holiday + bank holidays
- Enrolment into Pension Scheme
Person Specification
Essential
- Minimum of a Bachelor's degree or equivalent experience.
- Experience in operations, project coordination, or program management, ideally within non-profit, education, or community-focused organisations.
- Experience in Financial Administration, budgeting, or bookkeeping.
- Excellent organisational, time management and administrative skills, with strong attention to detail.
- Proven ability to manage multiple priorities and meet deadlines.
- Proficiency in CRM systems and Microsoft Office applications.
- Skilled with digital tools and platforms (e.g., spreadsheets, project management software, online communication tools) and willingness to learn new systems.
- Excellent written and verbal communication skills, with the ability to communicate with diverse stakeholders.
- Ability to work both independently and as part of a team in a hybrid environment, with flexibility to attend in-person events in the London Area.
- A genuine interest in the charity, community, or not-for-profit sector.
Desirable
- Knowledge of charity finance and donor management systems.
- Experience in fundraising administration and supporter stewardship.
- Experience supporting organisational communications, including internal and external communications.
- Experience coordinating classes, workshops, or events is highly beneficial; familiarity with public speaking or training programs is an advantage.