Key responsibilities & accountabilities
- Proactively handle cyber and claims on behalf of the Business's capacity providers from first notification of loss to settlement within the scope of the Business's delegated authorities.
- Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
- Actively work with a panel of response vendors during claims incidents.
- Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
- The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
- Work closely with the Business's panel of service providers to ensure a quality and value for money services provided/received within required timeframes.
- General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
- Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of the Business's products and wordings.
- Identify and escalate claims related issues to Claims Manager and Claims Director where necessary.