Head of Field Services and Workshop Operations

Head of Field Service & Workshop Operations
At Siemens, we are looking for an experienced and inspiring leader to head our Field Service and Workshop Operations teams. This is a key leadership role where you will drive operational excellence, develop high-performing teams, and ensure the safe and effective delivery of field and workshop activities across our business.

Based at our Hebburn site, you will play a pivotal role in shaping the future of our operations, balancing strategic leadership with day-to-day operational performance. Working closely with cross-functional stakeholders, you will champion safety, quality, continuous improvement and customer satisfaction while supporting Siemens' wider business objectives.

If you are passionate about people leadership, technical excellence and creating an environment where teams can thrive, this is an exciting opportunity to make a significant impact.

What You'll Be Doing

As Head of Field Service & Workshop Operations, you will lead a multidisciplinary team responsible for delivering safe, efficient and high-quality operational services. You will ensure resources, processes and performance are aligned to business goals while fostering a culture of continuous improvement and accountability.

Key responsibilities include:
Leading field service and workshop operations to achieve delivery, quality and financial targets.
Managing operational resources, including people, plant, materials and equipment.
Driving technical excellence across workshop and field service activities, ensuring consistent standards and best practice.
Promoting a strong safety culture and ensuring the wellbeing of employees working in safety-critical environments.
Supporting business growth through collaboration with Product Line Management, Sales and Tendering teams.
Overseeing quality assurance activities, including performance management, quality control and non-conformance reporting.
Identifying and implementing continuous improvement initiatives to enhance operational performance and efficiency.
Developing effective cross-functional processes and strong stakeholder relationships across the business.
Leading workforce planning activities to ensure optimal utilisation of resources and future capability requirements.
Developing and mentoring teams, creating an environment where employees can grow and succeed.What You'll Need

To be successful in this role, you'll bring strong operational leadership experience together with a deep understanding of safety-critical electrical environments.

You'll have:
Experience working in and deploying teams into safety-critical environments.
A strong understanding of electrical safety and substation operations.
Knowledge and experience of medium voltage (MV) switchgear.
Proven leadership experience managing operational teams and delivering against performance targets.
The ability to influence stakeholders and communicate effectively across all levels of an organisation.
A commitment to safety, quality and continuous improvement.It Would Be Great If You Also Have
Knowledge of the Siemens MV and LV Switchgear portfolio.
Experience within a manufacturing or production environment.
Experience developing multidisciplinary teams, including workshop personnel and apprentices.
Coaching, mentoring or team development experience.
A collaborative approach with the ability to work effectively across multiple business functionWhat can we offer?
Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days!We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world-because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.

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