Sovereign Wealth Midlands is a private client wealth management practice working with high net worth founders, entrepreneurs and senior executives across the UK and internationally. We are small by design, selective about who we work with, and uncompromising on the standard of service we deliver.
We are looking for an experienced Operations Manager to be the operational anchor of the business, someone who thinks commercially, leads with confidence, and takes genuine ownership of outcomes.
This is a senior, hands-on role in a boutique environment. You will be the most senior person in the office day to day, working closely with the MD and a small team, and making decisions independently without needing to be directed. If you thrive in a high-trust, high-accountability environment where your work is visible and directly linked to results, this could be the right move.
What you will own
- Managing a small in-office team of 4, setting clear standards, building independence, and holding people to what is expected
- Being the first point of call before anything reaches the MD, filtering what genuinely needs to get to him
- Keeping the live client pipeline moving, spotting anything stalling and driving it forward before it becomes a problem
- Owning the MD's diary and weekly schedule so he walks into every week fully prepared
- Holding white glove client service standards across every touchpoint, turnaround times, communication quality, and proactive follow up
- Building, documenting and maintaining the SOPs and processes that underpin a scaling boutique practice
- Pulling together the weekly business scorecard and giving leadership clear visibility
- Acting as AO for compliance and administrative oversight
Who you are
- Experience in financial services, wealth management, legal, mortgage or a similar professional services environment
- Proven experience genuinely leading a small team day to day, not just coordinating activity
- Commercially sharp, you understand that how the operation runs is directly linked to client outcomes and revenue
- Calm, credible and highly organised, nothing falls through the gaps on your watch
- Comfortable operating with autonomy and making confident decisions without daily direction
- Someone who brings solutions rather than problems, and takes ownership without being asked
- The presence and confidence to hold a young team to a high standard
What we offer
- Up to £60,000 depending on experience
- Performance related bonus aligned to firm and personal objectives
- 24 days holiday plus bank holidays, increasing with service
- Flexible start and finish times
- Company pension and on-site parking
- A senior operational seat in a firm going through a genuine step-change where your work is visible and directly linked to outcomes
Full time. In office. Market Harborough.
Please apply with your CV and a short note addressing two questions:
- Why this role and why Sovereign?
- Describe a time you materially raised the operational standard of a team or business. What did you change, how did you do it, and what was the outcome?
We will close applications when we have found the right person. Early applications are encouraged.