IT Support Assistant
£45,000 + Bonus + Excellent Benefits
Location: London | Permanent | Office-based
A leading global entertainment corporation is looking for an IT Support Assistant to join its European Technology team, providing first and second-line support across multiple international offices.
Based at the company's London headquarters, you'll play a key role in delivering exceptional IT support, maintaining end-user hardware, troubleshooting technical issues and ensuring colleagues have the technology they need to succeed.
This is an excellent opportunity to join a globally recognised organisation within the entertainment industry, working across a broad technology estate in a collaborative, fast-paced environment.
Responsibilities
• Provide first and second-line IT support to end users
• Troubleshoot Windows, macOS and Microsoft 365 issues
• Configure laptops, mobile devices and other end-user hardware
• Administer user accounts within Active Directory and Microsoft Entra
• Support networking issues including TCP/IP, DNS and DHCP
• Maintain printers, meeting room technology and office IT equipment
• Ensure incidents and requests are managed through to resolution
• Participate in an out-of-hours support rota
Skills & Experience
• Previous IT Service Desk or Desktop Support experience
• Excellent customer service and communication skills
• Strong Windows and macOS support experience
• Microsoft 365, Active Directory and Microsoft Entra administration
• Hardware support including laptops, printers and peripherals
• Understanding of networking fundamentals
• Ability to prioritise workload and work independently
Desirable
• ServiceNow experience
• French and/or German language skills
What's on Offer
• £45,000 basic salary
• Annual bonus
• Excellent benefits package
• Career development within a global entertainment organisation
• Exposure to a broad range of enterprise technologies
• Full-time office-based during probation, with some hybrid flexibility available thereafter
If you're passionate about technology, enjoy solving problems and thrive on delivering outstanding customer support, we'd love to hear from you.