Marina Supervisor – Brixham, Devon
£34,000pa plus benefits
Working Hours & Shift Pattern
42 Hours per week
Peak Season Thursdays to Mondays (April – September)
Off Peak Season Monday to Friday (October – March)
This is a fantastic opportunity for a customer focused, motivated and proactive Marina Supervisor to join a unique leisure/hospitality business in Brixham, Devon. My client recognises that the key to their success is their people and that’s why they offer a fantastic, progressive and challenging working environment. A supervisor with energy, enthusiasm and a fine attention to detail should apply now!
About the Marina Supervisor Role
The successful candidate will be responsible for the day to day running of a marina and will strive to deliver a first class experience for all customers ensuring customer service levels are consistently exceeding expectation. You will lead, develop and coach your team in order to achieve commercial targets and customer satisfaction scores. Candidates must be computer literate, quick thinking and skilled in administration. Passionate about world class service, you must take pride in your surroundings. Ensuring the operation is safe, clean and compliant at all times.
Main responsibilities:
- To support the day to day operations of the Marina; working alongside the General Manager, Foreman and Administration team to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
- In conjunction with the site management teams, ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times.
- To ensure all legal, HSE and company policies including financial policies are being adhered to.
- To build and develop an empowered and motivated staff structure that functions flexibly as a region, whilst providing the best in customer experience and site cover.
- To instill an ethos of flexible working hours driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
- To hold weekly staff meetings and undertake appraisals and ongoing performance monitoring and management where necessary.
- To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
- To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
Salary range is up to 34k base benefits include;
Contributory pension scheme
Bike to Work Scheme
Contributory Health insurance cash back scheme (Dental, visual etc)
23 days holiday per year.
Training and full uniform provided