Company Description
County Insurance Services provide an extensive range of bespoke insurance policies for private clients and businesses throughout the UK. We're also recognised as a Times Best Place to Work for 2026. Since our founding we remain a family run and independent insurance brokerage.
Our specialisms include farming, rural business and thatch/period listed houses. We’ve been providing insurance to the rural community for over 40 years. We pride ourselves on building long-term relationships with both our clients and our colleagues.
Role Description
We are looking for continued growth and are currently seeking a skilled and experienced Account Handler willing to take the next step towards being a Commercial Executive. The Servicing Account Handler role will involve handling a book of business spread across Leicestershire, Northants and Rutland as well as allow for own new business acquisition and retention. This role is a vital part in providing exceptional customer service to existing clients and will enable the successful candidate to gain knowledge and experience in growing their own book of business too.
Responsibilities
•Present new business/renewal reports and presentations to own clients where required at client premises
•Support the renewal preparation and handling on an existing book of business
•Providing an excellent customer journey to designated clients with emphasis on controlled renewal timetables and procedures
•Pro-actively assist in meeting high retention levels
•Look to constantly improve technical knowledge and use this to design cross sell opportunities and uninsured areas to clients
•Control your own client & prospect diary systems, ensuring all items are followed up by the due dates
•Ensure prompt premium collection before inception dates and assist Executives where required with o/s items on Aged Debtors lists-, taking responsibility for collection on own clients
•Provide a key/positive contribution to lead generation through company sales & marketing objectives including participation in regular prospecting initiatives, follow up calls on direct email/mail campaigns
•Proactively research & implement a personal development plan to ensure maintenance and improvement of appropriate skills & knowledge
Requirements:
- GCSE Grade C/4 and above, English & Maths
- To already hold Cert CII accreditation or complete it within 2 years of joining County (through a fully funded apprenticeship scheme or self study)
- At least 3 years insurance account handling experience, ideally in commercial lines
- Seen by the client as someone who will pull out all the stops but will be honest in managing expectations
- Ability to handle multiple tasks at one time and prioritise in a fast-paced working environment
- Applicants should be highly self-motivated with the ability to work independently and as part of a team
- Excellent interpersonal and communication skills, with the ability to build rapport quickly
- A full UK driving licence and car, with availability to travel to Oxford during a training period and then at least once monthly thereafter for team meetings.
Our team of highly qualified staff are dedicated to providing a personal, friendly service to clients, becoming their insurance advocates. We empower our members of staff with the necessary skills & qualifications to be able to deliver this by offering regular training opportunities, funding for qualifications and access to some specialist industry courses.
We offer a competitive salary, comprehensive benefits package and opportunities for professional growth & development. A car allowance is negotiable as part of the role's benefits.
We are an equal opportunity employer and real Living Wage & Living Pensions Providers. We welcome applicants from all backgrounds.