B2B Growth & Operations Associate

B2B Growth & Operations Associate

London (Hybrid) | Full-time

£35k–£45k + commission on account growth and event-generated revenue

London Speech Workshop is a values-led communication coaching company helping people speak with confidence, authenticity, and impact. Through our Serlin Method™, we blend psychology and performance to create lasting transformation—for individuals and organisations alike.

We work with SMEs, charities, and organisations including Unilever, John Lewis Partnership, PayPal and Sage. We're a small, ambitious team with a warm, low-ego culture and a shared belief that communication changes lives. We look for exceptional people -  good eggs with talent, heart, and grit.

There's never been a more exciting time to join.

Demand for authentic human communication is growing rapidly in the age of AI, and so are we. Recent client wins include PayPal, Sage and Third Space, while existing clients like John Lewis Partnership are expanding their work with us.

We're looking for someone ambitious to join us early in our next phase of growth. If you're excited by building something meaningful, taking ownership and growing alongside the business, we'd love to meet you.

This isn't a typical operations role.

You'll sit at the heart of our B2B business, owning the delivery of client programmes while working closely with founders, coaches, senior leaders and clients from some of the world's best organisations. You'll own multiple client programmes at any one time, balancing logistics, relationships, commercial opportunities and problem-solving to ensure every client has an outstanding experience.

What makes this role different is that it's both operational and commercial. You'll be trusted to make things run brilliantly, but you'll also help grow the business. As AI and automation reduce administrative work, you'll have increasing opportunities to deepen client relationships, spot opportunities for growth, and help create events that generate new business. The more value you create, the more you'll share in that success through commission.

We're looking for someone who sees opportunities where others see tasks, enjoys solving problems, and wants to make a genuine impact from day one.

• Coordinate programmes from sign-off through to delivery, managing logistics, scheduling, materials and follow-up.
• Build trusted client relationships and deliver an exceptional experience throughout.
• Act as the central point of coordination between clients, coaches and the wider team.

• Build strong relationships with clients, identifying opportunities for renewals, expansions and new programmes where they genuinely add value.
• Help design and deliver client events, roundtables, breakfast briefings and masterclasses that build our community and generate new business
• Earn commission on the account growth and event revenue you help create.

• Ensure coaches have everything they need to deliver exceptional sessions, from schedules and materials through to briefing documents and logistics.

• Manage feedback, reporting and impact measurement.
• Maintain HubSpot, Monday.com and other operational systems.
• Support invoicing, coach payments and delivery tracking.

• Use AI and automation to improve systems and free up time for higher-value work.
• Own projects that improve how we work and enhance the client experience.
• Bring ideas, challenge assumptions and help shape how we grow.

• An outstanding early-career professional, ideally with experience in operations, client services, events, account management or project coordination.
• Highly organised, proactive and dependable.
• Warm, articulate and confident building relationships.
• Commercially curious - you enjoy spotting opportunities and creating value.
• Excited by AI and technology as tools to amplify your impact.
• Interested in communication, psychology, coaching or personal development.
• Ambitious, humble and excited by the idea of growing with a purpose-driven business.

• Real responsibility from day one.
• Direct exposure to founders, senior leaders and global clients.
• Hands-on experience across operations, client success, account growth, business development and events.
• Commission alongside a competitive salary.
• Access to our coaching programmes and learning budget.
• A genuine opportunity to shape your role and accelerate your career as we grow.

At London Speech Workshop, we hire for character as much as capability. We're looking for someone who takes pride in their work, genuinely cares about people, and wants to build something meaningful alongside a team that's ambitious, supportive and genuinely enjoys working together.

• £35k–£45k + commission.
• Hybrid working (Tuesday and Thursday in our London office).
• Learning and development budget.
• Access to our coaching and training programmes.
• A genuinely warm, values-led culture that lives what it teaches.

Please send your CV and a video (or voice memo) of no more than two minutes to:

Shree Thakker

careers@londonspeechworkshop.com

Telling us why you're a great fit for the role, something you're proud of, and why you'd like to help build the next chapter of London Speech Workshop.