Claims Adjuster - Property D&F
City of London - Hybrid
Lloyd's Syndicate
Key responsibilities
- Proactively manage a diverse portfolio of International Property Direct & Facultative (D&F) claims from first notification through to settlement and closure, applying the appropriate level of expertise to assess coverage, liability, quantum and claims strategy.
- Maintain accurate and timely reserves in line with established claims reserving philosophies, standards and referral protocols.
- Liaise effectively with key stakeholders throughout the claims lifecycle, including policyholders, brokers, co-insurers, actuaries, underwriters and other relevant parties.
- Ensure compliance with claims best practice, service standards and communication requirements through effective use of claims systems, reporting and file audits.
- Instruct and manage external loss adjusters, legal counsel and other service providers in accordance with approved panel arrangements and claims handling guidelines.
- Build and maintain strong working relationships with underwriting, business development teams and external clients to support effective claims management and enhance the customer experience.
- Maintain accurate, well-documented claim files and ensure high standards of record keeping throughout the claims process.
- Deliver a professional, customer-focused claims service while adhering to organisational values, codes of conduct and regulatory requirements.
Requirements
Must have strong experience adjusting Property D&F claims in a Lloyd's/London Market environment