We are looking for an experienced Beauty Account Coordinator to join our dynamic London team, based in Mayfair.
The Role
As a Beauty Account Coordinator, you’ll be the key link between our office team and store teams, ensuring everything runs smoothly and to the highest standards. A mix of office-based work, home-based flexibility (one day per week), and in-store visits keeps this role dynamic and engaging.
Your key responsibilities will include:
- Team Management: Lead and manage store teams to ensure high standards of performance, including timekeeping, grooming, and client interaction.
- Performance Oversight: Monitor sales performance, providing feedback to both store staff and management to ensure targets are met.
- Store Visits: Conduct regular visits to stores to assess staff performance, provide coaching, and ensure adherence to company standards.
- Account Management: Maintain strong relationships with store teams and clients to ensure smooth communication and operational efficiency.
- Administrative Support: Manage administrative tasks such as updating records, coordinating schedules, and responding to store requests.
- Excel and Reporting: Use advanced Excel skills to track key metrics, including sales performance and team productivity. Prepare detailed reports for management and analysis.
- Proactive Problem-Solving: Anticipate challenges and work closely with store management to address any performance issues or operational hurdles.
Sound like you?
We’re looking for someone who thrives in a fast-paced, high-energy role, with the skills and experience to match:
- Strong Administrative Skills: Excellent attention to detail with the ability to handle a range of administrative tasks efficiently.
- Organisational Abilities: Strong multitasking skills with the ability to prioritise tasks and manage time effectively.
- Advanced Excel: Proficiency in advanced Excel functions.
- Team Leadership: Experience in managing teams and driving performance, particularly in a retail or store environment.
- Performance Management: Ability to monitor, review, and improve employee performance in areas such as timekeeping, grooming, and sales.
- Proactive Mindset: Ability to anticipate store needs and take initiative in problem-solving.
- Thrives Under Pressure: Ability to effectively manage a high volume of requests in a fast-paced environment.
- Flexible Schedule: Availability to work 5 days a week, including weekends as part of a rotational weekend schedule, with 1 day per week working from home.