Company: Elizabeth School of London
Position: Attendance & Intervention Lead
Location: ON-SITE, London, Limeharbour, UK
Employment Type: Full-Time
Working Hours: Monday to Friday 9am-5pm
About the Elizabeth School of London
The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities - London, Birmingham, Leeds, Leicester, Manchester and Northampton. With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction.
As an inclusive organisation, we believe in education for all, but not one size fits all, so we place great emphasis on providing opportunities and support for anyone with the ambition to achieve their true potential.
Main Duties and Responsibilities
- Monitor all Attendance and Intervention Officers across our campuses (Birmingham, Leicester, Leeds, London Manchester & Northampton).
- Make sure all interventions are completed efficiently and effectively across all campuses.
- Collaborate with internal and external faculty members, student support and welfare services to ensure that there is smooth process regarding attendance related queries.
- Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
- Monitor, coordinate, and assess student progression and retention rates.
- Organise activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
- Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
- Proactively address the requirements of both students and educational institutions.
- Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment.
- Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis.
- Work with the Attendance Assistant Manager and Student Support Manager to enhance the skills of the members in Intervention Support and Student Support teams through the creation of guidance materials, sharing of best practices, and conducting regular training and process evaluations.
- Offer expertise on procedures and regulations related to the attendance and partner universities, briefing staff when necessary and addressing non-compliance issues.
- Plan and conduct events and workshops as part of the Attendance role.
- Assist in developing new assessment strategies, that can improve student engagement and retention.
Skills and Qualifications
Essential:
- Bachelor’s degree from a recognised university
- Knowledge in Customer Service Standards
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
- Highly developed oral and written communication skills
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school.
Desirable:
- Higher Education Experience
- Customer Service Qualification
Benefits
- Annual leave (7.2 weeks)
- Workplace pension scheme.
- Company Sick Pay.
- Statutory maternity and paternity pay.
- Employee Assistance Programme (HA Wisdom Wellbeing)
- Virtual GP access (Livi)
- 'Speak Up Service' - confidential support service to report any workplace concerns
- Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
- Specialist menopause support, including online CBT (Wisdom)
- Financial, legal and medical advice services provided (Wisdom)
- Life & Leadership coaching (Wisdom)
- Financial coaching (MUNNY)
- Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
- Career development and training opportunities.
- Training and self-development opportunities.