Mission and Main Objectives:
This role will work within Automotive Components Supply Chain Management team, working in the automotive sector. The main day-to-day tasks are varied but heavily emphasized on the supply chain for the allocated key accounts and accountable for the subsequent account performance.
The role involves a high degree of customer and supplier liaison, as well as including the recording, management and reporting of sales information; thereby requiring a high degree of communication, coordination and excellent customer service skills. As the role is that of end-to-end account management, a great deal of job ownership and responsibility is required.
Outline and Responsibilities:
- End-to-end responsibility of all allocated accounts
- Accountable for financial performance of allocated accounts, in line with commercial conditions.
- Responsible for financial analysis of assigned customer accounts
- Manage the day-to-day requirements of assigned customers, suppliers and 3PLs
- Point of contact for assigned customers, ensuring a consistent customer service approach and positive long term relationships.
- Effectively manage supply chain from supplier to assigned customers, in line with set criteria.
- Monitors service received to assigned customers – detailed in regular KPI reports.
- Identify commercial opportunities and collaborate with the Sales Team to grow the business.
- Ensure timely invoice issue and payment of assigned customers.
- Manage and report on inventory and quality issues together with 3PL and Quality Department.
- Building and maintaining relationships with customers, suppliers and 3PL providers.
- Control logistics; including arranging transport, storage, delivery and all associated administration between customers and suppliers.
- Assist with ongoing process reviews and identify and implement process improvement activities.
- Financial and logistics data recording and reporting.
- Liaison with relevant warehouses for stock management and inventory control.
- Oversee Assistant Delivery Control duties in relation to allocated accounts.
- Mentor Assistant Delivery Controllers as appropriate.
- Any other reasonable duty requested by management, relevant to the role.
Experience and Qualifications Required:
- Essential experience working within the automotive industry or global / international Supply chain management.
- Required experience in global or international Logistics (or similar)
- Good knowledge of MRP systems and customer service skills
- Very computer literate (incl. Excel, word, outlook, etc)
- Good problem solving skills and an ability to prioritise tasks
- Ability to work with limited supervision and using own initiative to complete tasks
- Good communication and interpersonal skills, dealing with people from different functional areas and cultures
- Flexible and adaptable, able to work to tight deadlines
Assessed Competencies / Overall Meaning:
- Developing Others Level 1
- Gives Short-Term, Task-Oriented Instruction
- Teamwork & Cooperation level 2
- Expresses positive attitudes and expectations of a team or team member
- Achievement Orientation level 2
- Creates own measures of excellence
- Customer Service level 2
- Takes Personal Responsibility for Correcting Problems
- Organisational Commitment level 2
- Develops loyalty
- Initiative level 1
- Reacts to short-term opportunities or problems
- Concern for Order level 2
- Monitors Own or Others’ Work for Order
- Analytical Thinking level 2
- Sees Basic Relationships
- Conceptual Thinking level 1
- Applies Basic Rules
- Information Seeking level 2
- investigates
- Expertise level 2
- Assembles latest and relevant information of own area of expertise
- Impact & influence level 2
- Takes multiple actions to persuade
- Organisation Awareness level 2
- Understands Informal Structure