Operations Team Leader – Insurance | Birmingham | £45,000–£50,000
A specialist B2B insurance intermediary is looking for an Operations Team Leader to take ownership of day-to-day operations from their Birmingham office.
This is a hands-on role combining people management, operational control, and regulatory compliance oversight — ideal for someone who enjoys building efficient processes within a small, close-knit team with genuine scope to shape how the office runs.
Reporting to: Head of Operations
What you'll be doing:
- Managing a small team, ensuring smooth day-to-day running of the office in line with business goals
- Overseeing premium collection and claims handling processes
- Maintaining accurate, up-to-date company records
- Acting as primary point of contact for audit requests from underwriters, auditors, and regulators
- Coaching and developing the team to perform at their best
- Owning the accuracy and timeliness of financial and bordereaux returns to underwriters
- Managing relationships with key suppliers and third-party providers
- Producing and presenting MI reporting to internal and external stakeholders
- Representing the business client-facing, with technical credibility across insurance product lines
What we're looking for:
- Minimum 3 years' experience in General and Life insurance
- Comfortable operating independently in a regulated environment
- Logical, analytical, data-driven decision-maker
- Working knowledge of FCA requirements, Fitness & Probity standards, GDPR and consumer protection legislation
- Strong supplier and stakeholder management experience
- Confident with MS Office and CRM/policy administration systems
- Third-level qualification in Finance, Project Management or related discipline
- CII (or working towards) desirable; other regulatory qualifications an advantage
What's on offer:
- £45,000–£50,000
- Contributory, matched pension scheme
- Graduated holiday entitlement linked to service
- Hybrid working
- Support toward insurance qualifications
- Real scope to shape how the operation is run