🌟 Join Superdrug Head Office – Make a Real Difference Every Day! 🌟
📍 Location: Croydon Head Office
🕒 Hours: 37.5 hours per week | Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
💷 Salary: Competitive
🎉 Why Superdrug?
Passionate about helping people and making a difference across a large retail business? Want to be part of a team that supports the safety, wellbeing and protection of our colleagues, customers and business?
Our vibrant Head Office, based by East Croydon station, is a fantastic environment filled with hundreds of brilliant personalities.
We're a team that puts our customers and colleagues at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug Feeling.
📅 Here's the exciting bit…
Provide insurance and safety advice to employees in line with Company policy and procedures and current legislation. Manage the day-to-day handling of the business' insurance claims and assist the Insurance Manager and Safety Team in achieving departmental objectives by liaising with internal and external stakeholders.
📅 A day includes:
- Managing product, employee and public personal injury claims, liaising with stores, insurers and solicitors. Investigating claims and obtaining documentation to help determine liability.
- Ensuring solicitor letters and court claim forms are handled within required legal deadlines.
- Providing advice and dealing with property claims, proving third-party negligence to recover losses for the business.
- Handling motor claims and liaising with insurers to support risk management solutions.
- Offering rehabilitation support to employees following workplace accidents in conjunction with employer liability insurers.
- Attending regular meetings with solicitors, brokers and insurers to ensure processes, documentation and risk management systems support effective claims defence.
- Liaising with and providing advice and information to Customer Service and People Teams regarding customer accident complaints.
- Monitoring changes in legislation and court rulings that may impact insurance and safety within the business.
- Attending quarterly meetings with third-party cost consultants dealing with landlord insurance matters.
- Regularly checking the Display Screen Equipment (DSE) database, providing advice and carrying out assessments for Head Office employees when required.
- Maintaining and updating the Safety Handbook on the Superdrug and Savers Store Intranet.
- Providing eye test advice and Specsavers vouchers upon request.
- Checking invoices through Bottomline to ensure accuracy, prevent duplication and allocate costs correctly.
- Assisting with ad hoc requests both within and outside the department, taking ownership to resolve queries.
- Producing reports and providing data analysis as required for internal reporting purposes.
This job is a good fit for you if:
- You enjoy working in a fast-paced retail Head Office environment.
- You have excellent organisational and communication skills.
- You have strong attention to detail.
- You can work to deadlines and prioritise your workload effectively.
- You are comfortable following established processes whilst also using your own initiative.
- You enjoy building relationships and collaborating with a variety of internal and external stakeholders.
- Sees every interaction with the customer as an opportunity to delight them and
- comfortable using different platforms to communicate with them.
- Understands customer needs and empowers others to remove any barriers to deliver great
- service.
- Uses positive language and behaviours in all interactions with customers and colleagues,
- building trust and rapport.
- Always prioritises actions which delight the customer/colleague.
- Suggests and supports new ideas and ways of working which are designed to improve service
- Are confident using data to make tactical decisions.
- Are knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area.
- Actively looks for new ways of working through Ai that would benefit the business and move things forward
- Actively developing your ability to use AI effectively and think critically about outputs.
- Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion
What you'll need:
- Excellent PC skills, particularly Microsoft Word, Excel and PowerPoint.
- A good understanding of personal injury, property and motor claims legislation and processes.
- Knowledge of health and safety legislation and best practice.
- A flexible and adaptable team-player mindset.
- Confidence communicating with a wide range of people and building positive working relationships.
- A positive, energetic and professional approach to work.
- Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform
- Confidently communicates, challenges and gives feedback to others.
- Encourages teamwork & collaboration between their own team and others.
- Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value.
- Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.
- Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team.
💡 Here's what's in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss support
- Come and be part of something special!