We are seeking a dynamic and experienced Customer Service Trainer to join our team. The ideal candidate will be passionate about customer service excellence and have a proven track record in training and developing customer service professionals.
EXPERIENCE OF DESIGNING TRAINING COURSES IS ESSENTIAL FOR THIS ROLE
As a Customer Service Trainer at Stericycle, you will play a key role in enhancing our customer service operations by delivering high-quality training programs that empower our team to provide exceptional service.
Key Responsibilities
Design, develop and deliver comprehensive training programs for new and existing customer service representatives
Conduct needs assessments to identify training requirements and gaps
Create engaging training materials, including manuals, e-learning modules, and workshops
Facilitate classroom and virtual training sessions, ensuring content is delivered effectively
Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics
Provide ongoing coaching and support to customer service representatives to enhance their skills and performanceCollaborate with the customer service management team to align training initiatives with business objectivesStay up-to-date with industry trends and best practices in customer service and training methodologies
Maintain accurate records of training activities and participant progress
To successful in this role
- You’ll have a strong knowledge of customer service principles and practices
- Excellent presentation and facilitation skills
- Proficiency in creating and delivering e-learning content
- Exceptional communication and interpersonal skills
- You’ll have the ability to assess training needs and develop customized training solutions
- Experience with training evaluation and metrics
- Must be within commuting distance of South Manchester
Experience
- You’ll have a proven track record of successfully delivering effective training within a corporate organisation
- You’ll have been there and have the stripes to prove it! A strong customer service background will be essential to understand the departments challenges
- We want to see your passion for developing people
Benefits
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Annual performance related pay review
- Referral Scheme