French Customer Services - Lincoln - £27,000 per annum + benefits, on site Monday-Friday
Reporting to the Customer Services Manager, you will be working as part of the international team for a successful growing manufacturing company. This exciting new Customer Services role requires C1 fluency both in French and English and a great customer focused attitude, ideally with previous similar experience in a B2B environment.
Key skills required:
- Handling incoming telephone calls, resolving queries where possible or directing them to the appropriate team member to ensure prompt allocation and follow-up.
- Managing incoming emails, enquiries, and related administrative tasks.
- Collaborating closely with Regional Account Managers to process specific tasks, quotations, and orders.
- Carrying out proactive activities by upselling and cross-selling, and conducting follow-ups.
Reporting & Accountability
- Accurately maintaining and updating the CRM system, including product variants, pricing, customer and contact details, invoice information, repair reports, and rental machine records.
- Supporting Regional Managers in delivering responsive, professional, and high-quality customer service.
- Preparing and processing customer quotations and orders with accuracy and efficiency.
- Investigating and resolving invoicing queries.
- Preparing and formatting reports and proposals.
- Coordinating with transport companies to arrange collections and deliveries for the French market.
- Managing customer returns and repair processes in line with written procedures.
- Assisting with the scheduling of engineer and Regional Manager visits.
- Liaising with the production team regarding dispatch issues and specific customer requirements.
The role is to start asap and is a great opportunity to join a thriving team. The ideal candidate will be a car owner as the location is not accessible by public transport.
Only candidates with the right to work status in the UK can be considered.
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.