Facilities Helpdesk Supervisor – Central London
Permanent | Full Time | £40,000 - £50,000, dependant on experience.
A leading organisation in Central London is seeking an experienced Facilities Supervisor to support the smooth, safe and efficient running of its estate. You’ll oversee day‑to‑day FM operations, lead a small team, manage contractors and ensure all services are delivered to a high standard.
Key Responsibilities
- FM Service Delivery — Oversee reactive, planned (PPM) and project works, ensuring timely completion.
- Team Leadership — Manage, coach and develop Facilities team members.
- CAFM Oversight — Ensure accurate logging, tracking and closure of all helpdesk requests.
- Supplier Management — Coordinate contractors, review quotes and ensure value for money.
- Health & Safety Compliance — Maintain a safe, compliant working environment.
- Financial Administration — Support PO, invoice processing and cost control.
- Act as an escalation point and lead the department in senior managers’ absence.
Skills & Experience
- Previous FM experience in a fast‑paced, multi‑site environment.
- Proven team leadership or supervisory experience.
- Strong CAFM and helpdesk knowledge.
- Solid understanding of Health & Safety legislation.
- Highly organised, strong communicator and confident managing multiple priorities.
- Proficient in Microsoft Office, especially Excel.
- Financial awareness (POs, invoices, budgets).