This is an outside IR35 contract
About the role:
Nando’s is on a journey to Create Lasting Happiness, making a difference to the lives of our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers.
The Customer Team plays a key role in helping us to reach our audiences to drive customers into our restaurants and digital channels. This product design contract will be working across the Nando's forecasting app and dashboard. The forecasting app is one of the most pivotal digital products used in restaurants to predict sales volumes and staffing levels.
A day in the life...
- Actively lead the work of 2 domains under the direction/support of the Lead within a cross functional team.
- Manage/lead a project on its own, oversee through multiple projects, collaborating with the members of other product teams. Considering multiple use cases for solutions (different channels, contexts, etc).
- Discover, define insight and ideate on a problem, with a solid understanding of heuristics and UX methodologies, while having the UI chops to use existing components from our Design System or create lovely gorgeous new ones.
- Be used to using research and data to validate your thinking within the design process. Conduct user testing interviews, write surveys, and report back findings to the Lead Researcher.
- Supporting teams with prototyping, A/B testing & training, guidance, mentoring on how to build tests.
- Comfortable using AI-assisted design tools as part of everyday practice, with a clear sense of how to validate outputs against brand, accessibility and UX standards before they're shared or shipped.
- Able to write clear, reusable prompts for design-adjacent tasks - synthesis, discussion guides, copy variants - and shares what works with the wider UXD team.
- Ensure we design our experiences to enable customers to seamlessly transition between our digital and physical channels. A champion of accessibility, you will ensure our digital products and services are inclusive for all.
- Know that words and narrative play a strong part in explaining design decisions, presenting work with the relevant context to the UXD team, peers and stakeholders.
Hot Skills
- 5+ years of experience in a product design role
- Delivered multiple instances of successful work within product areas, with a solid understanding of the double diamond process, heuristics and UX methodologies.
- Be a strong collaborator, balancing the voice of the customer with business goals, pushing for the best experience possible.
- Excellent knowledge of tools for design and delivery (e.g. Miro, Adobe CC, Figma).
- A proven self-starter with the ability to work confidently within ambiguous environment.
- Passionate about all things design with a good level of product thinking, market fit and customer experience.
- Able to manage your time effectively and know when to say no or ask for help.
- Able to ask for open feedback, listen and take appropriate actions to course correct.
- Someone who wants to show up as the best version of you at work.
- Inspiring. What can we learn from you as much as what can you learn from us.
- In depth knowledge in your subject matter, strong knowledge other domains, the holistic customer experience and the business.