Location: Loughborough Crown House LE11 2TW
Start Date: 10th August
Duration: 6 Month Temporary Assignment
Working Days / Hours: Monday to Friday, 37 hours per week
Working Pattern: Full Time, Hybrid working available following successful completion of training
Hours: 9am-5pm, Monday-Friday (37 hours per week)
Job Type: Office based
Pay Rate: £13.25
Dress Code: is office attire.
Job Description:
ROLE RESPONSIBILITIES
Main Duties
Preparing papers and files for courts, tribunals, hearings and meetings.
Processing, handling and maintaining sensitive and confidential information.
Recording and accurately updating hearing outcomes and case information.
Creating, updating and maintaining digital records and court files.
Interpreting information accurately and ensuring records are completed correctly.
Communicating with members of the public, judiciary, legal representatives and partner organisations.
Providing excellent customer service in a busy operational environment.
Supporting the effective administration of Immigration and Asylum Chamber cases.
Working collaboratively within a team while managing competing priorities.
Essential Skills Required
Strong customer service skills within a service-led environment.
Excellent administrative and digital skills.
High level of accuracy and attention to detail.
Effective verbal and written communication skills.
Strong organisational and time management abilities.
Ability to deal professionally with sensitive information and situations.
Resilient, empathetic and adaptable approach to work.
Strong team-working and collaborative skills.
Essential Skills & Qualities:
Experience of working in a fast-paced customer service environment (working with vulnerable clients preferred);
A high standard of written and verbal communication skills
Empathy, patience and resilience when dealing with emotionally charged conversations
Ability to work under pressure
Excellent organisational skills
Good IT skills
Ability to pass basic DBS check
Full right to work
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
Salary description
£25.00 - £25.00 per hour