Billings & Collections Advisor

Kids Planet is an independent, family run group of nurseries providing the highest standard of nursery care across the UK.

Job Description

Kids Planet is a proud family-run business, we do things with heart and we're passionate about giving every child the best possible start. No two settings are the same, but all of them are built around our shared values: care, curiosity, and a genuine love for early years.

As a quickly developing nursery company, Kids Planet Day Nurseries has grown to over 300 nurseries. As a result, we are always adding members to our finance team, and we are presently seeking a Billing & Collections Advisor to join our team. The Billing & Collections Advisor's job is to oversee the group's portfolio of nurseries' debt and sales ledger. When parents or the nurseries themselves have questions about invoices or debt, the Billing & Collections Advisor will be the person to contact first. The chosen applicant will actively participate in the expanding Finance Department at Head Office and possess strong interpersonal and attention to detail skills.

Responsibilities will include but not be limited to the following:

Make sure customers pay on schedule, and follow up via phone, email, or letter on any past-due bills.

Discuss repayment schedules.

Follow the company's debt policies and initiate legal proceedings if necessary

Invoicing around (Apply online only) customers per month using nursery software

Supporting, processing and reconciliation of all LA documentation surrounding EY Funding, claiming via the online portal and payments received.

Reconciliation of outside agency payments

Resolving parent finance queries

Maintaining open lines of contact with nurseries to guarantee productive relationships

Month-end duties

Any other duties that may be deemed appropriate to this role, including providing cover for colleagues as required

The ideal applicant will possess:

At least 3 years of dedicated Billing or Collections experience or transferable experience from a different field.

Good level of competence in Excel, Word, and Outlook

Proven experience in a B2C environment desirable

Confident communication skills

An excellent telephone manner

The ability to listen to customers and negotiate successful resolutions

Self-motivated, calm and professional, and able to work efficiently in a busy office environment

Ability to reconcile complex accounts and have excellent attention to detail

Excellent Numerical ability and problem-solving skills

Why Kids Planet?

Great Place to Work Certified 2025/26

Ranked #1 UK Best Workplaces for Women 2025

Crowned NMT's Large Nursery Group of the Year, for the second year running

80% Childcare Discount - T&Cs apply

What's in it for you?

Life Insurance cover and access to a health plan.

Free breakfast, lunch, and healthy snacks to fuel your day!

Accredited training through our awesome KP Academy and bespoke training platform.

Enhanced leave for maternity, paternity, fertility, and adoption because family matters.

Wellbeing goodies, staff rewards, and fun events all year round.

Long service awards to celebrate your commitment.

Take the day off on your birthday, it's all about you!

Competitive salary, pension plan and enhanced holiday allowance.

Apply today to be a Billing and Collections Advisor with Kids Planet!

We are unable to offer any kind of visa sponsorship for this role.

Kids Planet is dedicated to safeguarding and promoting the well-being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties.

Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships