Sales Administrator

Sales Administrator

Location: Stevenage
Salary: £28,000 - £30,000
Job Type: Full Time, Permanent

Sales Administrator – About our client:

Our client is a well-established and growing business looking to recruit a proactive and organised Sales Administrator to join their collaborative team in Stevenage. This role will focus on managing customer orders, maintaining accurate records, supporting Account Managers and ensuring a smooth customer experience from order placement through to delivery.

This is an excellent opportunity for someone with experience in sales administration, customer service or internal sales support who enjoys working in a fast-paced commercial environment and being a key part of a successful team.

Sales Administrator – Details:

Hybrid working – 2 days from home
Monday–Thursday 9am–5pm | Friday 9am–4pm
Bonus scheme
Enhanced pension and life assurance
33 days holiday including Bank Holidays
Option to purchase additional holiday
Employee discounts and wellbeing support
Cycle to Work scheme
Training and development opportunities
Sales Administrator – Responsibilities:

Provide high-quality sales administration support to a broad customer base
Act as a key point of contact for allocated customers, supporting Account Managers to ensure customer requirements are met
Process customer orders accurately via telephone, email and online systems
Manage orders from receipt through to delivery, ensuring customers are updated on progress, delays or any changes
Handle customer enquiries, quotations and product information requests
Manage inbound and outbound customer communication professionally and efficiently
Resolve customer queries and complaints, ensuring a positive customer experience
Liaise with internal departments, suppliers and external stakeholders to ensure orders are fulfilled correctly
Support Account Managers and Business Development teams with day-to-day customer requirements
Identify opportunities to upsell products, services or alternative solutions where appropriate
Maintain accurate customer records and data across internal systems
Support with pricing information, stock availability and credit note administration where required
Assist with reporting and ensure commercial information is recorded accurately
Sales Administrator – What We’re Looking For:

Previous experience within sales administration, sales support, customer service or internal sales
Experience processing customer orders within an ERP or similar business system would be advantageous
Strong attention to detail with a methodical and organised approach
Excellent communication skills with the ability to build effective relationships with customers and colleagues
Confident managing multiple priorities within a busy environment
Commercial awareness with an interest in supporting business operations and customer relationships
Strong IT skills, including Microsoft Office packages, particularly Excel, Outlook and Word
Ability to learn new systems quickly and maintain accurate records
Positive, proactive and team-focused approach
If you are interested in this role, please apply today with your CV.

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