Student Fees Adviser

Student Fees Adviser (Temporary)
Start Date: 24th August 2026
End Date: 16th October 2026
Pay Rate: £13.45
Fully onsite for training (1-2 weeks) then x1 a month on campus
Milton Keynes, MK7 6AA
Full-time, 37hrs per week: Monday-Friday working pattern, 9:00am-5:00pm (4:30pm finish on Fridays).

Do you have a background in customer service and administration? Are you confident speaking with customers over the phone and helping them navigate processes? If so, we would love to hear from you.
We are looking for Student Fees Advisers to join The Open University's Student Fees team, supporting a new project that helps students understand their funding options and complete their applications successfully.

Duties:
Supporting students with their fee and funding applications, via phone.
Guiding students through the application process and explaining eligibility requirements.
Completing administrative tasks and updating student records accurately on the CRM systems.
Managing call-backs and responding to enquiries within agreed service levels.
Handling confidential information securely and in line with data protection requirements.
Working closely with colleagues to deliver an excellent student experience.
Supporting the team with any additional administrative tasks.Requirements:
Comfortable and confident speaking with customers over the phone and building rapport.
Excellent communication skills.
Previous experience in an office environment providing customer service and administration support.
Strong organisational skills with excellent attention to detail.
Confident using Microsoft Office and CRM systems.
Able to work accurately in a fast-paced environment and manage competing priorities.
A positive attitude with a genuine desire to help people.If you are passionate about delivering outstanding customer service and want to make a real difference to students starting their educational journey, we'd love to hear from you.

How to Apply? Please click 'Apply' and submit your most up-to-date CV.

Equality, Diversity & Inclusion
The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks.
Pertemps acts as both an employment business and an employment agency on behalf of The Open University