£30,000 - £35,000 DOE | Full-Time | Permanent
Do you thrive on delivering exceptional customer service and building lasting B2B relationships?
If you're passionate about putting customers first and enjoy a varied role where no two days are the same, we'd love to hear from you.
TeamJobs is recruiting on behalf of a well-established client in Poole for a Customer Service Manager / Office Manager. This is a fantastic opportunity to join a friendly, collaborative business where you'll play a key role in delivering outstanding service to valued business customers while helping to keep the office running smoothly.
What's in it for you?
£30,000 - £35,000 DOE
Monday to Friday, full-time hours
22 days holiday plus bank holidays
Early finish on Fridays during the summer
£1,000 annual clothing allowance
Regular team socials including sailing, paddleboarding, BBQs and birthday lunches
Supportive and welcoming team environment
The Role
As the first point of contact for B2B customers, you'll be responsible for delivering a professional and efficient customer experience, building strong relationships, and ensuring every query is handled with care. Alongside your customer service responsibilities, you'll also oversee the day-to-day running of the office.
Customer Service Responsibilities
Build and maintain strong relationships with B2B customers, providing exceptional service at every opportunity
Respond promptly to customer enquiries and resolve issues efficiently
Manage queries relating to faulty garments, working towards positive outcomes for both the customer and the business
Work closely with the sales and marketing teams to support customer engagement
Maintain accurate customer records using the CRM system
Ensure customers receive a seamless and professional experience from enquiry through to resolution
Office Management Responsibilities
Oversee the smooth day-to-day running of the office
Coordinate internal meetings and manage schedules
Order and manage office supplies
Organise company events including birthdays, Christmas celebrations and team socials
About You
We're looking for someone who genuinely enjoys helping customers and takes pride in delivering an outstanding service.
You'll ideally have:
Previous experience in a customer service role, ideally within a B2B environment
Excellent communication and relationship-building skills
Experience using Sage 200
Strong organisational skills with the ability to prioritise a varied workload
Good working knowledge of Microsoft Office
A proactive approach and a willingness to support the wider team
If you're looking for a customer-focused role within a friendly company that values its people, we'd love to hear from you.
Apply today or contact the TeamJobs for more information.
TJCOM
Salary description
£30000.00 - £35000.00 per year