Administrator

Reed are delighted to be partnering with a well-established and highly respected property business in their search for a Lettings Administrator to join their busy and friendly team.

This is an excellent opportunity for an organised and customer-focused administrator to build a career within the property sector. The successful candidate will play a key role in supporting the lettings function, managing tenancy administration, maintaining excellent customer relationships, and ensuring compliance with industry regulations.

If you thrive in a fast-paced environment, have exceptional attention to detail, and enjoy working with people, we'd love to hear from you.

Key Responsibilities

Acting as the first point of contact for landlords, tenants, contractors, suppliers, and visitors.
Handling incoming telephone calls, emails, website enquiries, and face-to-face enquiries in a professional and efficient manner.
Managing the tenancy process from instruction through to completion, including tenancy agreements, check-ins, inspections, and check-outs.
Preparing and maintaining accurate property files, tenancy documentation, inspection reports, and financial records.
Liaising with landlords, tenants, contractors, and suppliers to coordinate maintenance and property-related matters.
Scheduling and managing contractor works, ensuring jobs are completed within agreed timescales.
Conducting property inspections and preparing associated reports.
Producing professional correspondence for landlords and tenants.
Maintaining property databases, records, keys, certificates, and compliance documentation.
Processing rental payments and maintaining accurate financial records in accordance with company procedures.
Updating property details and marketing information on internal property management systems.
Resolving issues and disputes professionally and effectively to achieve positive outcomes for all parties.
Supporting colleagues across the business and contributing to a collaborative team environment.About You

The ideal candidate will possess:

Previous administration experience, ideally within property, lettings, estate agency, or a customer service environment.
Excellent organisational skills and strong attention to detail.
Outstanding verbal and written communication skills.
A professional and customer-focused approach.
The ability to manage multiple priorities and work effectively under pressure.
Good IT skills and confidence using property management or CRM systems.
The ability to build strong working relationships with a variety of stakeholders.
A proactive and positive attitude with a willingness to support the wider team.What Our Client Offers

Opportunity to join a successful and growing property business.
Supportive and collaborative working environment.
Ongoing training and professional development opportunities.
Varied and rewarding role with exposure to all aspects of residential lettings.
Long-term career progression opportunities