Housing Officer

Housing Officer

Location: Clapham Park
Salary: £41,235 - £43,405 per annum
Job Type: Permanent, Full Time
Driving Licence Required: Yes
DBS Check: Basic DBS RequiredAbout the Role

We are seeking an experienced and customer-focused Housing Officer to manage a designated housing patch within the Clapham Park area. This is a varied frontline role where you will act as the key local representative for residents across a range of tenures, including rented, shared ownership and leasehold homes.

Key Responsibilities

Act as the primary local point of contact for residents within your patch.
Build and maintain effective relationships with residents, local authorities, councillors, MPs and community partners.
Respond to customer enquiries and complaints, seeking early and effective resolutions wherever possible.
Support and engage residents on service delivery matters, planned works, service charges and local initiatives.
Work collaboratively with internal and external agencies to support vulnerable residents and those at risk.
Participate in emergency response activities when required.
Lead on estate inspections, ensuring communal areas are maintained to a high standard.
Monitor contractor performance for services such as cleaning and grounds maintenance.
Identify and report communal repairs, ensuring issues are addressed promptly.
Carry out non-technical health and safety inspections and follow up on remedial actions.
Manage local environmental issues and work with residents and stakeholders to improve estates.
Support tenant and resident associations and attend local meetings and community events.
Investigate and help resolve parking-related issues.
Manage a range of tenancy and leasehold matters including:
Respond to service charge queries using local knowledge of service delivery and associated costs.
Undertake resident visits as required.
Investigate and manage anti-social behaviour (ASB) cases within the patch.Essential Experience & Knowledge

Previous experience in a Housing Officer, Housing Management or similar housing services role.
Experience of managing leasehold and shared ownership tenures.
Knowledge of housing management practices and relevant housing legislation.
Understanding of anti-social behaviour legislation and tenancy enforcement processes.
Experience of delivering excellent customer-focused services.
Strong stakeholder management and partnership-working skills.
Experience of handling complex tenancy cases and customer enquiries.
Ability to work independently across a geographically dispersed patch.
Excellent written and verbal communication skills.
Strong report writing and case management abilities.
Good planning, organisation and prioritisation skills.
Ability to analyse financial and operational information.To apply for the Housing Officer position, please submit your CV for consideration