Field Service Engineer

Field Service Engineer
Woking, UK/ Hybrid - 4 days onsite in Woking or customer sites
£60,000 - £70,000 per annum + on-call allowance
SC & DV Security Clearance Required (or willingness and eligibility to obtain clearance)

Support Technology That Makes a Difference

Are you an experienced Field Service Engineer with a background in defence, secure communications or military technology?

We're looking for a skilled engineer to join a growing team delivering technical support for advanced secure systems used across the UK and internationally. This is an excellent opportunity for someone who enjoys hands-on engineering, solving complex technical challenges, and working directly with customers in operational environments.

Whether your experience comes from the Armed Forces, defence industry or another secure engineering environment, you'll play a key role in maintaining mission-critical technology that supports national security.

The Role

This is a varied field-based position where no two days are the same. You'll work closely with customers, engineering teams and project stakeholders to install, maintain, troubleshoot and support highly secure technical systems across multiple customer sites.

You'll be responsible for ensuring equipment remains operational, carrying out planned maintenance, diagnosing faults, supporting deployments and helping deliver an exceptional customer experience.

Key Responsibilities

Install, commission and configure secure networking and communications equipment
Carry out preventative maintenance, firmware upgrades and system health checks
Diagnose and resolve hardware and infrastructure faults through structured root cause analysis
Install and support Windows Server environments, virtualisation platforms and secure network infrastructure
Provide technical support during customer trials, demonstrations and military exercises
Deliver technical training to operators and maintainers
Provide remote 1st and 2nd line support when required
Produce clear technical documentation, maintenance reports and knowledge base articles
Support software deployments, configuration management and hardware lifecycle activities
Work closely with engineering, logistics and project teams to deliver outstanding customer support
Participate in a 24/7 on-call rota (1 week in 4)

What We're Looking For

We're interested in engineers with experience in one or more of the following:

Defence, military or secure government environments
Radio Frequency (RF) systems and secure communications
Cisco networking, routing and switching
Windows Server (2016/2019/2022)
VMware ESXi and/or Microsoft Hyper-V
LAN, WAN and VLAN networking
Encryption and cryptographic equipment
Hardware installation, fault diagnosis and preventative maintenance
Customer-facing technical support
Configuration, release and change managementCandidates with previous service in the Royal Air Force, Royal Signals, 14 Signal Regiment, REME, or similar defence communications and engineering roles are particularly encouraged to apply, although equivalent commercial experience is equally welcomed.

Essential Requirements

HNC/HND or Degree in Engineering (or equivalent military experience)
Full UK Driving Licence
Willingness to travel throughout the UK, with occasional international travel
Eligible to obtain SC and DV Security Clearance
Ability to participate in a 24/7 on-call rota

If this role is of interest, apply now or email your CV to me directly at (url removed)