COINS Software skills essential.
We have a new opportunity for a Customer Services Coordinator to join a well established and award wining housebuilder, based from their Bury St Edmunds Office on a 6 month fixed-term contract.
* The role is Monday to Friday, 8:30am to 4:30pm, 37 hours per week.
The aim of the role is to provide a professional, positive and enthusiastic service to our customers
Duties will include:
* Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
* Being responsible for ensuring defects are attended to in a reasonable timescale
* Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
* Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
* Prepare and submit progress reports to the Head of Customer Services
* Support in new ideas/ procedure to improve the quality of after care service and Customer Journey
* Help continuous improvement in customer satisfaction ratings
About The Candidate:
* Interpersonal skills in dealing with internal and external customers
* Confident and able to demonstrate negotiation skills
* Ability to stay calm, professional and display patience when dealing directly with customer complaints
* Recognise the importance of customer service
* Able to work independently ensuring our aftersales service is impartial
* Intermediate skills in Microsoft Excel, COINS and Word.
* Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred but not essential
Salary description
£20.00 - £25.00 per hour