Ocean Freight Import Coordinator

Our client, an awarding -winning international logistics provider, specializes in delivering bespoke freight solutions, are looking for an Ocean Freight Import Coordinator to join their team based in the Ipswich area.
On Offer:
* A highly competitive salary
* 25 days annual leave, plus 8 bank holidays
* Company Pension Scheme
* Discount platform – including top high street retailers
* Full training and support with Learning Management System for continuous learning
* Cycle to work & Tusker car scheme
* Regular engagement initiative including treat days!
* Mental health forum in place to support with well being
Main Purpose of the Ocean Freight Import Coordinator:
As an Ocean Freight Import Coordinator you'll play a pivotal role in managing Far East import shipments into the UK, alongside handling both FCL and LCL/consolidation shipments, including direct shipping line and co-loader movements.
Duties and Responsibilities of the Ocean Freight Import Coordinator:
* Manage ocean freight import shipments from booking through to final delivery.
* Handle both FCL and LCL/consolidation shipments, including direct shipping line and co-loader movements.
* Monitor vessel arrivals, transit milestones, and delivery schedules, proactively managing delays and communicating updates to customers.
* Deliver outstanding customer service while maintaining commercially competitive transport solutions.
* Build and maintain strong customer relationships to support business growth and customer retention.
* Ensure accurate operational, financial, and tracking data is maintained within internal systems.
* Work closely with customs clearance and transport teams to ensure compliant cargo processing and delivery.
* Resolve operational queries, invoicing issues, claims, and service concerns professionally and efficiently.
* Support departmental KPI achievement relating to service quality, profitability, and customer satisfaction.
To be Considered for the Ocean Freight Import Coordinator:
*
* Proven experience within ocean freight imports or a similar freight forwarding role.
* Strong knowledge of Far East import shipping services into the UK.
* Solid understanding of UK customs procedures, import arrival processes, and compliance requirements. Experience managing Port Health, HMRC, and related import compliance activities.
* Knowledge of shipping documentation including Bills of Lading, commercial invoices, packing lists, delivery orders, and certificates of origin.
* Good understanding of Incoterms and their practical application.
* Knowledge of shipping lines, vessel schedules, and transit times from the Far East.
* Strong commercial awareness, including understanding file profitability and gross margins.
* Excellent organisational skills and attention to detail.
* Strong communication and relationship-building skills.
* Proficiency in Microsoft Office, particularly Excel and ideally experience using Azyra FMS/ERP systems.
For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry