Operations Manager

Operations Manager

Location: Leicester (with travel as required)

Employment Type: Full Time

Working Hours: Monday to Friday

What's in it for you...

We believe in looking after our people, and it shows. When you join Ipsum, you're not just taking a job, you're starting a career with real support behind it.

20 days annual leave plus bank holidays

Option to buy up to 5 additional holidays

Group Personal Pension Plan

Career development and progression with the opportunity to earn professional qualifications

24/7 access to a virtual GP and Mental Health support and counselling services

Cycle to Work scheme

Discount club covering supermarkets, phone bills, gyms and more

Life assurance cover

Long service recognition

Enhanced Maternity Pay

Paid volunteering opportunities in your community

About the role...

As an Operations Manager, you will play a pivotal role in delivering some of the organisation's most challenging and innovative projects. Reporting to the Technical & Innovation Director, you will lead the operational delivery of frameworks, schemes and complex works across the South, while supporting projects throughout the UK.

Working alongside industry-leading Subject Matter Experts, you will ensure projects are delivered safely, on time, within budget and to the highest quality standards. You will lead operational teams, influence strategic delivery decisions and build strong customer relationships, helping to drive business growth and operational excellence.

Key responsibilities include:

Leading and coordinating the day-to-day operational delivery of framework activities, projects and complex works

Supporting the development of delivery plans, operational strategies and resource forecasts

Acting as the operational lead for customers and stakeholders, ensuring contractual commitments, KPIs and project objectives are achieved

Providing performance reporting, operational updates and technical insights to internal and external stakeholders

Leading, coaching and developing operational teams to maximise capability, engagement and performance

Managing resource planning, project mobilisation and workforce allocation across multiple workstreams

Working collaboratively with technical specialists to ensure effective delivery of innovative solutions

Overseeing project planning, scheduling and reporting through company systems

Monitoring operational performance and implementing corrective actions where required

Driving continuous improvement initiatives across operational processes, systems and teams

Ensuring compliance with Health, Safety, Environmental and Quality standards

Managing incident response activities and ensuring effective restoration and service recovery

Building and maintaining strong relationships with customers, partners and stakeholders

Representing the Technical & Innovation Team at client meetings, operational reviews and project forums

Supporting the growth and reputation of Ipsum within the UK utilities and water sectors

About you...

We are looking for a motivated and experienced operational leader with a strong track record in utilities, construction and/or framework delivery environments.

You should have:

Experience working in at least two of the following sectors: Utilities, Construction or Framework Delivery

Proven leadership experience managing and developing operational teams

Experience delivering projects, programmes or operational workstreams

Strong organisational, planning and resource management skills

Experience managing customer relationships and contractual obligations

Excellent stakeholder management and communication skills

Experience handling escalations and resolving operational challenges

Strong commercial, financial and analytical skills

Experience managing multiple priorities in a fast-paced environment

Full UK Driving Licence

You will also demonstrate:

Strong leadership, coaching and mentoring skills

Excellent communication and interpersonal skills

Professionalism and a positive attitude

Strong decision-making and problem-solving abilities

Excellent time management and organisational skills

Flexibility and adaptability

A collaborative approach to working with internal teams and customers

A passion for delivering exceptional service and operational excellence

Our commitment to Equal Opportunities...

We're proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we're committed to building a diverse and inclusive workforce.

Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.

Next steps...

If you're interested in this opportunity, please apply or reach out to the Careers Team for more information