Audio Visual EMEA Onsite Supervisor

Role Overview
Combine technical expertise with excellent client management skills, ensuring seamless day-to-day operations, consistent service excellence and proactive support across all AV services at all EMEA sites. Demonstrate a keen interest in computer science and emerging technologies (including AI) experience in developing software or automations would be an advantage as we continue to advance and adopt new technology moving forward.
Key Responsibilities
Technical
Oversee all onsite AV systems including event spaces, video conference meeting rooms, portable systems etc
Serve as a technical point of escalation for complex AV issues, collaborating with Remediation to assist the team in resolving faults promptly
Production of SOPs, training manuals, and other ad-hoc support documentations as needed.
Be prepared to provide setup, testing and duration support to events that may need assistance, either due to resourcing issues or to provide a higher level of technical ability
Keen interest in computer science / AI and new technology trends; software development or automation experience is advantageous and will support continuous improvement across the service
Operations
Direct line management of technicians
Supervise daily, weekly and monthly service operations including meeting room checks, PMR checks where scheduled, reporting, permits etc
Resourcing: In collaboration with the EMEA Operations Manager and EMEA Onsite Manager, assigning resources to events, meetings, and other activities, ensuring appropriate levels of resource are maintained whilst being economical and efficient with both additional resources and overtime.
Inbox Management: Tasking ownership and ensuring all emails are replied to in a timely fashion
Contribute to service reviews, providing insights and recommendations of content to display.
Support: Providing operational support when requested by the EMEA Operations Manager and EMEA Onsite Manager and cover during their absences.
Producing reports on volumes, recharge, team efficiency and ad-hoc as requested
Stakeholder Management: Ensure that the relationship between proAV and the client is a positive one maintaining a strong, trust-based relationship with end users, stakeholders and other contractor teams
Attending daily and weekly team meetings ascertain resource, technical requirements, room health status, AV charges, etc.
Weekly events scheduling forecast – staff requirements, training requirements
Staff rota and holiday requests
Incident management: manage the incident process lifecycle as per client GMS internal processes in respect of BAU & Event Technician work
Resource Admin
Onboarding: Onboarding of badged (CW) resources
Permit Vetting: Permit Vetting (PV) resources
E-Permits: Tracking PV resources and status on e-Permit
Management of compliance requirements and time frames for onboarded and permit-vetted resources
Checking and validating overtime forms
Invoicing Admin
Opening PO requests on Ariba
Collaborating in the invoicing process
Ariba orders
Billing Admin
Cost-centre reconciliation, checking validity of cost centres
EMEA cost centre allocation
Chasing and escalating aged invoices
Producing monthly reports for billing documents within the first 2 working days of each month (subject to change, previously communicated)
Providing information necessary for billing to internal proAV teams (addresses, tax numbers, requestor names, legal entities, etc.)
General Admin
Requesting quotes for travel, getting client approval, and confirming cost centres
Arranging purchase orders for suppliers via appropriate proAV departments
About Us:
proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.
We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion:
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply